Night Auditor

3 days ago


Clearwater, United States Pyramid Global Hospitality Full time

Key Responsibilities

As a Night Auditor with Pyramid Global Hospitality, you will serve as the overnight leadership and guest point of contact for the property. Your key responsibilities will include:

  • Greeting and checking in guests upon arrival and providing them with relevant hotel information
  • Auditing and balancing reports from the day shifts
  • Answering phones and responding to guest inquiries, concerns, and complaints as needed
  • Running end-of-day reports before the close of the shift
  • Preparing guest invoices for next-day checkouts
  • Communicating with maintenance and housekeeping departments to ensure the reliability and cleanliness of hotel amenities
  • Answering calls from hotel guests and documenting the details of each call for later reference

Requirements

To be successful in this role, you will need:

  • Work experience as a Night Auditor, Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with FSPMS or MARSHA
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

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