Night Auditor

Overview

Our Night Auditor serves as the overnight leadership and guest point of contact for the property and holds responsibilities such as: Greeting and checking in guests upon arrival and providing them with relevant hotel information Auditing and balancing reports from the day shifts Answering phones Verifying that all end-of-day tasks from other departments are complete Responding to guest inquiries, concerns and complaints as needed Running end-of-day reports before the close of the shift Preparing guest invoices for next-day checkouts Communicating with maintenance and housekeeping departments to ensure the reliability and cleanliness of hotel amenities Answering calls from hotel guests and documenting the details of each call for later reference Qualifications Skills Work experience as a Night Auditor, Hotel Front Desk Agent, Receptionist or similar role Experience with FSPMS or MARSHA Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills

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