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Night Auditor

2 months ago

Clearwater, United States Pyramid Global Hospitality Full time

Job Summary

As a Night Auditor with Pyramid Global Hospitality, you will serve as the overnight leadership and guest point of contact for our properties. Your responsibilities will include:
  • Greeting and checking in guests upon arrival and providing them with relevant hotel information
  • Auditing and balancing reports from the day shifts
  • Answering phones and responding to guest inquiries, concerns, and complaints
  • Verifying that all end-of-day tasks from other departments are complete
  • Running end-of-day reports before the close of the shift
  • Preparing guest invoices for next-day checkouts
  • Communicating with maintenance and housekeeping departments to ensure the reliability and cleanliness of hotel amenities
  • Documenting the details of each call for later reference

Requirements

To be successful in this role, you will need:
  • Work experience as a Night Auditor, Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with FSPMS or MARSHA
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills