Peoria Client Relations Supervisor

2 weeks ago


Peoria, Illinois, United States Binny's Beverage Depot Full time


El Supervisor de Relaciones con Clientes reporta al Gerente General y al Asistente del Gerente de Tienda, colaborando en las operaciones diarias, incluyendo la motivación e inspiración del equipo para alcanzar los objetivos de la tienda.

Su enfoque está en la experiencia del cliente a través de la supervisión activa y la mejora de la cultura de servicio.

El Supervisor de Relaciones con Clientes también proporciona una fuerte presencia de liderazgo y control en la tienda, mientras aplica todas las políticas y procedimientos de la empresa, incluyendo seguridad y protección.


Principales Funciones y Responsabilidades:
Crear consistentemente un ambiente acogedor para el cliente y responder rápidamente a sus consultas y necesidades.
Observar las interacciones y el compromiso del personal con los clientes, ofreciendo instrucciones y orientación para mejorar continuamente la experiencia del cliente.

Demostrar liderazgo al personal proporcionando altos niveles de servicio al cliente, impulsando ventas, manejando situaciones de ventas difíciles y demostrando habilidades organizativas.

Realizar orientaciones para nuevos empleados, capacitar y guiar a los Asociados de Tienda.
Utilizar herramientas de la empresa para diagnosticar oportunidades y desarrollar planes de acción para mejorar el rendimiento.
Comunicar regularmente con el Gerente General y el Asistente del Gerente para discutir fortalezas, oportunidades y tendencias en el negocio para aumentar las ventas.
Proporcionar dirección, apoyo y retroalimentación continua sobre el rendimiento general a los miembros del personal.
Asistir en el proceso de contratación según las necesidades del negocio, reclutando activamente para asegurar que las posiciones abiertas sean cubiertas.
Asegurar que se cumplan los estándares de la empresa para la apariencia de la tienda y de los asociados.
Colaborar en la planificación y ajuste de horarios según sea necesario para maximizar las ventas, asegurando que se sigan las expectativas de nómina.

Planificar, coordinar y ejecutar todas las promociones de merchandising y ventas de manera oportuna, asegurando que la información de precios y señalización sea precisa.

Mostrar disposición para participar en educación continua, incluyendo conocimiento de productos y desarrollo profesional.
Asistir al equipo de gestión con la gestión de inventarios.
Realizar todas las funciones de un asociado de tienda mientras se desempeña como Supervisor de Relaciones con Clientes.
Ejecutar todas las tareas según lo indicado por los gerentes.

Calificaciones:
Debe tener al menos 21 años de edad.
1-2 años de experiencia en gestión minorista. Demostrar habilidades de supervisión y capacitación.
Empleo a tiempo completo, disponibilidad para trabajar en noches, fines de semana y días festivos, según se requiera. Se requiere asistencia consistente y regular.

Capacidad para desarrollar relaciones constructivas y efectivas con el personal y los clientes, poseyendo fuertes habilidades interpersonales para comunicarse con confianza.

Habilidades para influir en todos los niveles; demostrada capacidad para trabajar de manera efectiva dentro de un equipo y ser asertivo en la implementación de estrategias de gestión exitosas.

Demostrar una sólida comprensión junto con excelentes habilidades de comunicación escrita y oral; capacidad para leer texto pequeño.
Poseer fuertes habilidades organizativas y de gestión del tiempo; capacidad efectiva para realizar múltiples tareas y atención al detalle requerida.
Capacidad para operar máquinas comerciales y dispositivos electrónicos (escáneres, teléfonos, teclados de computadora, etc.).
Capacidad para contar efectivo y hacer cambios con precisión.
Si es necesario, debe poder aprobar cualquier clase de capacitación sobre alcohol aplicable y mantener una tarjeta de certificación actual.
Capacidad para levantar repetidamente de 40 a 50 libras.
Capacidad para estar de pie y/o caminar durante períodos prolongados.
Capacidad para seguir instrucciones y completar tareas.
Capacidad para caminar repetidamente hacia arriba y hacia abajo por las escaleras.
Capacidad para trabajar en áreas frías.
El rango salarial para esta posición es de $19.00 a $22.00.

Binny's ofrece un paquete integral de beneficios que incluye seguro médico y dental, un plan FSA, un plan 401(k), reembolso educativo, tiempo de PTO, tiempo de enfermedad pagado, licencia parental pagada, días festivos pagados y un descuento para empleados.

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