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Bilingual Customer Service Representative
1 month ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at AnswerNet. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, answering incoming calls, and making outgoing calls to resolve customer inquiries and issues.
Key Responsibilities:
- Manage large volumes of inbound calls and make consistent outbound calls to customers.
- Identify and assess customer needs to achieve satisfaction and resolve issues in a timely manner.
- Provide accurate and complete information to customers using the right methods and tools.
- Meet personal and customer service team sales targets and call-handling quotas.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Strong verbal, written, and interpersonal communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficient in typing.
- Exemplary attendance, positive attitude, professional conduct, and high-level customer service skills.
- Solution-Oriented.
- Computer literacy and familiarity with Windows and Microsoft Office.
Working Conditions:
- PC/Laptop with at least Windows 10.
- Hard-wired high-speed internet connection (ethernet cable).
- USB-connected Headset.
- Webcam.
- A quiet dedicated place to work free from distractions.
About AnswerNet:
AnswerNet is a leading provider of contact management solutions, operating more than 20 contact centers within the continental United States and Canada. We provide a range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and other contact management solutions.
We are committed to delivering exceptional customer service and providing a positive experience for our clients and customers. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
