Automotive Parts Specialist

2 weeks ago

Marysville, Washington, United States Columbus Region Full time

Automotive Parts Specialist Position at Columbus Region

The Automotive Parts Specialist at Columbus Region is a vital member of the management team, dedicated to enhancing the sales of automotive components and associated products while adhering to company standards. This role requires a commitment to motivating our team, assisting our customers in achieving their goals, and fostering profitable growth with integrity.

Key Responsibilities of an Automotive Parts Specialist:

  • Exemplifying excellence as a key player on the Columbus Region team.
  • Demonstrating a strong dedication to customer service, ensuring every customer receives exceptional assistance daily.
  • Actively participating in business operations and bringing a positive attitude to work each day.
  • Striving for personal and team improvement, contributing to the overall success of the company.
  • Working diligently to surpass individual and store performance targets consistently.
  • Delivering an outstanding shopping experience that enhances customer satisfaction and drives store performance.

Core Focus Areas:

  • Providing Exceptional Customer Service
  • Understanding Retail Metrics
  • Achieving Daily, Weekly, and Monthly Goals for Profitable Growth

Essential Skills for Success:

  • Collaborating with the General Manager to cultivate a consistently successful store environment.
  • Communicating effectively, both verbally and in writing.
  • Building strong relationships with team members, customers, and supervisors.
  • Sharing parts knowledge with team members to enhance product understanding and sales.
  • Planning, delegating, and holding team members accountable for their contributions.
  • Executing key tasks critical to supporting business strategies, including effective selling techniques.
  • Maintaining high standards of customer service and ensuring a superior experience for each customer.
  • Developing comprehensive product knowledge and staying informed about promotions and advertisements.
  • Executing merchandise organization and display with attention to cleanliness and order.
  • Participating in inventory management and maintaining accurate stock levels.
  • Processing sales transactions efficiently and providing prompt service.
  • Fostering customer loyalty by assisting them in finding the right products for their needs.
  • Utilizing technology effectively to enhance customer service.
  • Thriving in a diverse, fast-paced retail environment.
  • Consistently achieving high sales performance.
  • Managing time effectively and demonstrating strong organizational skills.
  • Being punctual and reliable in attendance.

Key Duties and Responsibilities:

  • Leading the store team alongside the General Manager to drive retail growth in alignment with company strategies and values.
  • Maintaining relationships with customers to understand their needs and preferences.
  • Providing professional, courteous, and prompt service to all customers, ensuring satisfaction.
  • Overseeing the organization and storage of parts in accordance with established systems.
  • Assisting in inventory management and maintaining the Parts Department's appearance.
  • Completing required training and participating in company meetings to meet or exceed sales goals.
  • Utilizing automotive knowledge to make informed recommendations to customers.
  • Understanding automotive principles to diagnose issues and propose solutions.
  • Performing various store duties, including stocking, cleaning, and customer service.
  • Exhibiting a willingness to support team functions as directed by management.

Work Schedule:

A flexible schedule is essential, allowing for availability on various days, evenings, and weekends to provide quality service and support business growth.

Preferred Experience:

  • 3-5 years of experience in automotive parts is preferred.
  • 2-3 years of management experience is advantageous.
  • Demonstrated history of successful job performance.
  • Familiarity with automotive systems and diagnostic capabilities.
  • ASE certification is preferred but not mandatory.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Strong verbal communication and sales skills.
  • A valid driver's license is required.

Education Requirements:

A high school diploma or GED is required.

Physical Demands:

This role requires the ability to walk or stand for extended periods, communicate effectively, and perform various physical tasks, including lifting up to 50 pounds frequently and up to 100 pounds occasionally.

Work Environment:

While primarily working indoors, there may be occasions requiring outdoor work in varying weather conditions. Employees may encounter moving mechanical parts and moderate noise levels.

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