IT Help Desk Professional

4 weeks ago


Palo Alto, California, United States Talkdesk 2 Full time

We are Talkdesk 2, a leader in the customer experience industry. Our innovative software solution helps businesses deliver exceptional customer experiences. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer support. You will be part of a dynamic team that values quality over quantity and has achievable goals and metrics. This is a full-time position with competitive pay, health insurance, and other benefits. You will work from home and have all the equipment you need to succeed.

About Our Team

We believe in inclusivity, diversity, and genuine acceptance. Our company culture is built on empathy and acceptance. We empower a new kind of customer hero through our innovative software solution. We are passionate about delivering exceptional customer experiences and are seeking a skilled Technical Support Specialist to join our team.

Responsibilities
  • Answer technical support tickets via email, chat, screen shares, and phone
  • Communicate with customers in a professional and empathetic manner
  • Provide timely and accurate customer feedback
  • Manage multiple tickets and tasks at one time
  • Collaborate with our engineering and product teams to solve complex issues
Requirements
  • Fluent in English: reading, writing, speaking
  • Excellent written and verbal communication skills
  • Previous experience in a client-facing technical role for a CCaaS business
  • Must have a dedicated quiet workspace with high-speed internet
Salary and Benefits

We offer a competitive salary of $62,000 per year, plus benefits including health insurance, paid time off, and opportunities for growth and development. As a Technical Support Specialist, you will also have access to ongoing training and development programs to help you succeed in your role.



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