Customer Service Representative
2 days ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at STG Logistics. As a key member of our Drayage Operations department, you will be responsible for delivering outstanding service to our global customers.
Key Responsibilities:
- Identify and communicate billing issues and resolutions between terminal, collections, and customers.
- Work with internal and external customers to implement plans to avoid charges, building a high degree of customer satisfaction.
- Collaborate with the STG team to provide daily freight solutions for our customers.
Requirements:
- Bachelor's degree or equivalent related work or military experience.
- Proficient in Microsoft Suite, including Outlook, Excel, Word, and Teams.
Benefits:
- 8 paid holidays and 1 additional floating Diversity Day.
- Comprehensive benefits, including Medical, Vision, and Dental Insurance Options.
- Additional benefits, including recognition program, financial education, and engagement activities.
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