Guest Experience Specialist

2 weeks ago


Alexandria, Virginia, United States Residence Inn by Marriott Full time
Residence Inn by Marriott Duke Street

We are seeking a highly skilled and customer-focused Guest Experience Expert to join our team at Residence Inn by Marriott Duke Street. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Welcome guests with a warm smile and provide personalized service to ensure their needs are met.
  • Handle check-ins and check-outs efficiently, maintaining accuracy and attention to detail.
  • Respond promptly to guest inquiries and resolve any issues or complaints in a professional and courteous manner.
  • Coordinate with other departments to ensure smooth operations and guest satisfaction.
  • Maintain a clean and organized lobby area, ensuring a welcoming environment for our guests.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving skills and attention to detail.
  • Ability to work a flexible schedule, including evenings and weekends.


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