Guest Service Representative

2 weeks ago


Alexandria, Virginia, United States Embassy Suites by Hilton Full time
Guest Service Agent Job Description

The Embassy Suites by Hilton Alexandria Old Town is seeking a skilled Guest Service Agent to join their Front Office team. This is an exciting opportunity to work in a dynamic environment, providing exceptional guest experiences and contributing to the hotel's success.

Key Responsibilities:
  • Greet and register guests, ensuring a warm and welcoming experience.
  • Process check-outs, handling payments and resolving any issues that may arise.
  • Provide accurate information about hotel services, amenities, and local attractions.
  • Upsell hotel services and facilities to maximize room occupancy.
  • Respond to guest inquiries and resolve issues in a timely and efficient manner.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Knowledge of hotel operations and services.
  • Ability to work a variety of shifts, including mornings, afternoons, and evenings.
What We Offer:
  • A competitive hourly rate of $19.78.
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
  • Opportunities for career growth and development within the Hilton organization.

At Embassy Suites by Hilton, we are committed to providing exceptional guest experiences and creating a positive work environment for our Team Members. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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