Customer Service Consultant
2 weeks ago
Join Our Team at Betten Baker Lowell GMC
We are seeking a skilled Customer Service Consultant to enhance our service department. The ideal candidate will possess a positive demeanor and a strong work ethic. While experience with GM and CDK systems is preferred, it is not mandatory. We provide competitive compensation and a favorable work schedule, with no weekend hours.
At Betten Baker Group, we are continuously in search of exceptional talent. Whether you have a background in sales, automotive service, or customer relations, we welcome individuals who are eager to contribute to our success.
Your Role: As a Customer Service Consultant, you will be the face of our service department, responsible for ensuring a seamless experience for our clients. You will greet customers, manage service inquiries, and coordinate with technicians to facilitate efficient service delivery. Your professionalism and dedication to customer satisfaction will be key to our success.
What We Provide:
- Comprehensive Medical and Dental Benefits
- 401K Retirement Plan
- Paid Time Off and Vacation
- Opportunities for Career Advancement
- Paid Training Programs
- Employee Vehicle Purchase Discounts
- Family-Owned Business Environment
- Long-Term Employment Stability
- Health and Wellness Initiatives
- Flexible Work Hours
- Discounts on Services and Products
Key Responsibilities:
- Manage the flow of the service lane, ensuring customers receive prompt and courteous assistance.
- Take ownership of the customer experience, performing additional tasks to leave a lasting positive impression.
- Provide comprehensive support for all customer inquiries, whether in person or via phone, to ensure a smooth process.
- Effectively allocate technician time to maximize service efficiency.
- Distribute work among technicians in an organized manner.
Qualifications:
- Friendly and organized personality.
- Proven ability to lead and manage others.
- Strong time management capabilities.
- Excellent communication skills with customers.
- Professional appearance and demeanor.
- Valid driving record.
- Willingness to undergo a pre-employment background check and drug screening.
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