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Customer Service Associate

2 months ago

Lowell, Arkansas, United States J.B. Hunt Full time
Location: Lowell, AR

Position:
Customer Experience Representative

Department:
Customer Service & Contact Center Operations

Country:
United States of America

Employment Type:
Full Time

Job Overview:

The role involves managing customer freight orders under general supervision to achieve volume targets while ensuring a superior customer experience. This position requires the establishment and maintenance of strong customer relationships to optimize business opportunities.


Key Responsibilities:
  • Engage with customers regularly to provide tailored solutions that align with their needs and objectives, thereby enhancing freight potential and growth.
  • Guarantee timely deliveries, damage-free services, and precise billing by coordinating pick-up and delivery schedules, entering customer orders into the order management system, and securing approvals for additional charges with designated customers.
  • Proactively interact with both internal and external customers to provide information, check load statuses, and resolve issues, ensuring customer satisfaction and minimizing service disruptions.

Work Schedule:
Monday - Friday

Qualifications:
Minimum Requirements:
High School Diploma/GED with 1-2 years of experience in customer service or sales.

Preferred Qualifications:
Bachelor's Degree and/or up to 1 year of relevant work experience.

Skills:
  • Effective communication across various platforms.
  • Adaptability to change.
  • Ability to thrive in a high-pressure environment.
  • Strong multitasking capabilities.
  • Maintain composure under stress.
  • Competitive mindset.
  • Sales-oriented approach.
  • Resilience.

Compensation:

Starting pay may vary based on skills, education, experience, location, and other qualifications of the successful candidate. This position may also be eligible for annual bonuses and incentives based on company profitability or volume metrics, in accordance with the company's incentive plans.


Benefits:

The company provides a comprehensive benefits package for full-time employees, subject to eligibility requirements. Benefits include medical, dental, and vision coverage, a 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off based on tenure (including vacation and sick leave), six weeks of paid maternity leave, two weeks of paid parental leave, and six paid holidays annually.


Education:
GED (Required), Bachelor's in Business Administration/Management, Business Communications, or Transportation Logistics preferred.

Work Experience:
Experience in Customer Service, Account Management, Sales, or Transportation/Logistics is advantageous.

Job Opening ID:
Customer Experience Representative (Open)

This job description outlines the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.