Current jobs related to Customer Service Representative - Lowell - Goldschmitt and Associates

  • Customer Service Representative

    4 weeks ago

    Lowell, United States Macom Technology Solutions Full time

    A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for providing quotations and order management with a high degree of accuracy. Also expected to work with other d Customer Service Representative, Customer Service, Representative, Technology, Retail

  • Customer Service Representative

    4 weeks ago

    Lowell, Arkansas, United States Staffmark Group Full time

    Customer Service Representative Job DescriptionStaffmark Group is seeking a skilled Customer Service Representative to join our team in Lowell, AR. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Contact customers...

  • Customer Service Representative

    1 month ago

    Lowell, Massachusetts, United States CVS Health Full time

    Customer Service RepresentativeCVS Health is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and online chat.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Lowell, Arkansas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team MemberWe're looking for a Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide a warm welcomeTake customer...

  • Customer Service Representative

    2 weeks ago

    Lowell, Massachusetts, United States Domino's Pizza LLC Full time

    About the Role:We're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.Key Responsibilities:Respond to customer inquiries and resolve issues...

  • Customer Service Representative

    3 months ago

    Lowell, United States MACOM Technology Solutions Full time

    Headquartered in Lowell, Massachusetts, MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard. MACOM has multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. In addition, MACOM offers foundry...

  • Customer Service Representative

    4 weeks ago

    Lowell, Massachusetts, United States Mount Family Group, LTD Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Mount Family Group, LTD. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Lowell, Arkansas, United States Staffmark Group Full time

    Unlock Your Potential as a Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are the same? As a Customer Service Representative with Staffmark Group, you'll play a vital role in building strong relationships with our clients and their...

  • Customer Service Representative

    3 weeks ago

    Lowell, Massachusetts, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer experiences and ensuring that every customer leaves our store satisfied.Key Responsibilities:Greet customers and provide them with a positive and engaging experienceTake customer orders...

  • Customer Service Representative

    1 week ago

    Lowell, Massachusetts, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing an exceptional customer experience.Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point...

  • Customer Service Representative

    4 weeks ago

    Lowell, Arkansas, United States Finding NWA Full time

    Job Title: Weekend Customer Experience RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Weekend Customer Experience Representative. In this role, you will be responsible for executing customer freight orders to meet volume goals and delivering an exceptional customer experience.Key...

  • Customer Service Representative

    1 week ago

    Lowell, Massachusetts, United States Jeanne D'Arc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Center Representative to join our team at Jeanne D'Arc Credit Union. As a key member of our Member Contact Center, you will be responsible for providing exceptional service to our members through phone interactions, ensuring a positive and professional experience.Key...

  • Customer Service Representative

    4 weeks ago

    Lowell, Massachusetts, United States Domino's Pizza LLC Full time

    About the RoleWe're looking for a talented Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.Key ResponsibilitiesRespond to customer inquiries and resolve...

  • Customer Service Representative

    4 weeks ago

    Lowell, Arkansas, United States Penske Full time

    About the Role:Penske is seeking a skilled Customer Service Representative to join our team. As a key member of our Corporate Sales Center, you will be responsible for handling incoming sales and customer service calls in a fast-paced environment.Key Responsibilities:Explain sales procedures and respond to customer inquiries in a professional and courteous...

  • Customer Service Representative

    3 days ago

    Lowell, Arkansas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer...

  • Customer Service Representative

    4 weeks ago

    Lowell, United States U-Haul Full time

    Location: 1614 Middlesex St, Lowell, Massachusetts 01851 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 weeks ago

    Lowell, Indiana, United States Aron Schuhrke - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and driven individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for developing leads, scheduling appointments, and identifying customer needs to market appropriate products and services.ResponsibilitiesDevelop and implement sales strategies to...

  • Customer Service Representative

    1 week ago

    Lowell, Arkansas, United States Workman's Travel Centers, LLC Full time

    Job SummaryWorkman's Travel Centers, LLC is seeking a skilled Customer Service Representative to provide exceptional service to our customers. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced environment.Key Responsibilities:Provide top-notch customer service to ensure customer...

  • Customer Service Representative

    2 days ago

    Lowell, Massachusetts, United States Eastern Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Eastern Bank. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesCustomer Service: Respond to customer inquiries, resolve...

  • Customer Service Representative

    3 days ago

    Lowell, Massachusetts, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive experienceTake customer orders using our technology and Point...

Customer Service Representative

3 months ago

Lowell, United States Goldschmitt and Associates Full time
Job DescriptionJob DescriptionSalary:

Founded in 1998, Goldschmitt and Associates LLC (G&A) has grown from a one-man consulting firm to over 200 employees in 9 states and across 12 Federal Agencies. Specializing in Custom Computer Programming and Systems Design, Management Consulting and Business Support Services, Asset Management and Data Analytics, and Custom Training Development and Delivery, G&A is the #1 federal contractor in the VA/DC-Metro area, #2 provider of Information Technology services in America, and one of the top 50 fastest growing businesses according to the INC500. G&A was also named to the INC VET100 Top Fastest Growing Service-Disabled Veteran Owned Businesses and awarded the 2022 SECAF Award of Excellence. G&A could only have achieved this growth and success due to the outstanding support of what we like to call our “family” of talented personnel. To show our appreciation, we offer a diverse and inclusive environment with competitive benefits including flexible schedules and telework whenever the customer allows. 

 

Summary:

Goldschmitt and Associates is seeking Customer Service Representatives for a remote position.

To qualify, applicants must live within a 75-mile radius of a Central Research deployment facility (Lowell, AR; Augusta, GA). The reason for this is the employee is expected to pick up their equipment and PIV card/credentials, come into the facility whenever the equipment must be repaired or replaced, return their equipment to the facility at the end of their employment.

 

Training:

New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry. Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks.
The hours of training are 8am to 5pm (Central Time), Monday through Friday.

After Training has been completed new hires will be assigned a 40-hour scheduled shift during operational hours. Applicants should understand that by submitting their application, they agree to be available for an assigned shift during any of the times below, or at the discretion of Goldschmitt and Associates, and that the employee may not be able to select their preferred schedule.

 

 Contact Center hours of operation: 

  • Monday: 8am-9pm EST
  • Tuesday: 8am-8pm EST
  • Wednesday: 8am-8pm EST
  • Thursday: 8am-6pm EST
  • Friday: 8am-6pm EST

 

This is a professional, structured, and fast-paced environment. Customer Service Representatives will provide efficient and accurate servicing of student loan inquiries, perform account updates, and help counsel the customer to establish personalized repayment plans that meet Federal and State regulations and comply with company policy. Customer Center Representatives are expected to provide exceptional customer service while maintaining quality expectations for inbound and outbound customer interactions. To protect customer data, the highest levels of privacy and security are required.

 

Job Duties and Responsibilities:

  • Perform efficient and accurate handling of inquiries regarding student loans, appropriate account updates/changes, and provide repayment options within policies and Federal and State regulations.
  • Handle inbound/outbound customer calls in a highly productive call center environment while meeting quality assurance and key performance indicators.
  • Provide assistance with completion of customer applications to meet the guidelines outlined in department procedures.
  • Ensure the highest levels of privacy and security to protect the client, their customers, and business partners while providing exceptional customer service

 

Necessary Skills and Knowledge:

  • Must possess a friendly and professional speaking voice and patient demeanor.
  • Outstanding attendance and punctuality
  • Ability to provide excellent customer service.
  • Strong verbal and written communication skills
  • Excellent time management and multi-tasking skills
  • Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
  • To qualify, an applicant must pass an online customer service assessment test
  • Must possess reliable high-speed internet using a hard-wired ethernet connection
  • Must possess reliable transportation, to a CRI facility, throughout the course of employment

 

Minimum Qualifications:

  • Possess a High School Diploma or equivalent certification, such as the GED
  • Possess at least 6 months of contact center or customer service experience
  • Possess at least 6 months computer experience in a business environment
  • Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C). Requirements are as follows:
    • Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)
    • Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance
    • Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance
    • Must be a US Citizen
  • Qualified applicants must reside within a 75-mile radius of Lowell, AR, Hendersonville, TN or Augusta, GA

Preferred Qualifications:

  • Bachelor's degree
  • Call Center experience
  • 6 months of Microsoft Office (Outlook, Word, Excel, and OneNote) experience

 

 

Goldschmitt and Associates is an equal opportunity employer. Goldschmitt and Associates does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

 

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.


remote work