Customer Service Representative

2 months ago

Lowell, United States MACOM Technology Solutions Full time

Headquartered in Lowell, Massachusetts, MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard. MACOM has multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. In addition, MACOM offers foundry services that represents a key core competency within our business. The foundry provides access to, and control of our broad range of proprietary technologies in an asset light, cost effective structure.

MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.

Our global organization of skilled engineers is driven every day to solve the worlds most demanding wireless and wireline application challenges. Were proud of our more than sixty years of hands-on experience designing and building analog semiconductor technology across the RF to Light spectrum.

**Customer Service Representative**

**Job Description:**

A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for providing quotations and order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

**Primary Responsibilities**

* Provide accurate and complete response to high volume of incoming customer service inquiries

* Process request for quotation by investigating historic pricing and coordinating with the product line manager

* Order Entry/Management new orders, return orders, sample orders, credits, debits

* Maintain backlog to reflect customer requirements, manage all expedite requests

* Handle customer complaints and/or elevate when necessary.

* Coordinate with various other departments to solve problems

* Exercises good judgment within defined practices and procedures to determine appropriate action.

* Build relationships and trust though out the company and with customers.

**Job Qualifications:**

* Proven customer support experience

* Strong phone skills and active listening

* Customer orientation, ability to adapt to different types of personalities

* Excellent oral and written communication

* Ability to multi-task, prioritize, problem solve and mange time effectively

* Team Player

* Proficiency with MS Office Suite

* College degree

**Other Special Skills (Optional):**

* SAP preferred

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