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Technical Documentation Specialist

2 months ago


Charlotte, North Carolina, United States BHS Corrugated North America Full time
Job Summary

BHS Corrugated North America is seeking a skilled Technical Documentation Specialist to join our team in Charlotte, NC.

Key Responsibilities
  • Curate, publish, edit, and create technical documentation to support technicians.
  • Function as the regional system lead/owner for the BHS Knowledge Portal.
  • Develop and maintain a consistent central point of reference documentation for BHS Service, M2P, Installation, and future technical functions.
Requirements
  • Bachelor's degree in technical writing, organizational development, or a related field.
  • Strong understanding of documentation development tools and content management system administration.
  • Excellent interpersonal and written communication skills.
  • Project management skills and focus to meet milestones and timelines.
  • Proficiency in guiding employees through technical products and processes.
  • Ability to stand, walk, and sit for 8 hours a day.
  • Ability to lift up to 20 pounds.
  • 10-20% travel to BHS sites domestically and internationally.
  • Advanced skills in Microsoft products, such as Teams and SharePoint.
Benefits
  • Medical, Dental, Vision, and Insurance.
  • Company-Paid Life Insurance.
  • Company-Paid Short-Term Disability Insurance.
  • Company-Paid Long-Term Disability Insurance.
  • Generous 6% 401(k) Match.
  • Vacation/Paid Time Off.
  • Tuition Reimbursement.
  • Legal Assist and ID Theft.
  • Employee Assistance Program.