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Guest Services Associate

2 months ago

Orlando, Florida, United States Hilton Grand Vacations Full time
Exciting Opportunities at Hilton Grand Vacations

Daily Pay Available*

At Hilton Grand Vacations, we pride ourselves on our commitment to creating a welcoming environment for both our guests and team members. Our resort, situated in a picturesque location, offers an array of employment opportunities and avenues for professional growth. We are dedicated to ensuring our guests have a remarkable experience while they create lasting memories during their stay.

Key Responsibilities:

As a Front Desk Clerk, you will play a crucial role in delivering exceptional service and contributing to the success of our organization through the following tasks:
  • Ensure every interaction with guests is positive and memorable, assisting with check-ins and check-outs while addressing their needs.
  • Accurately enter and maintain information in the computerized reservation system.
  • Utilize the reservation system to manage unit availability and assist guests with their bookings or modifications.
  • Generate invoices and process payments for rentals and merchandise.
  • Oversee safety deposit box management.
  • Handle housekeeping and maintenance requests, coordinating with the appropriate departments.
  • Maintain the front desk area, ensuring it is well-stocked with necessary supplies and preparing arrival packets.
  • Provide guests with information about local attractions and resort amenities.
  • Prepare correspondence and reports for management as required.
Why Work with Us?
  • Eligibility for benefits from day one
  • Recognition programs and rewards
  • Discounted rates at Hilton hotels worldwide
  • Paid time off
  • Employee stock purchase options
  • Tuition reimbursement programs
  • Numerous opportunities for learning and advancement
  • And much more
*Eligibility: All U.S. hourly team members not represented by a labor organization or subject to a collective bargaining agreement.

Qualifications:

We are looking for candidates who possess a positive attitude and a friendly demeanor. To succeed in this role, you should meet the following qualifications:
  • High School Diploma or equivalent.
  • Strong English language skills for effective communication with guests, owners, and colleagues.
  • Availability to adapt to schedule changes and cover shifts as needed.
  • Ability to manage multiple tasks and prioritize responsibilities effectively.
  • Previous experience in customer service, cash handling, and data entry is required.
It is beneficial for candidates to demonstrate:
  • Prior experience in hospitality or front desk roles.
  • Bilingual abilities.
We value diversity and are an equal opportunity employer.

We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits. Please reach out to request accommodations.