Guest Services Associate

2 weeks ago


Orlando, Florida, United States Travel + Leisure Full time
Be a Part of Creating Unforgettable Vacations

At Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Services Associate, you'll play a vital role in making our guests' experiences truly unforgettable. Your warm welcome, exceptional service, and contagious smile will set the tone for an amazing stay.

Key Responsibilities:
  • Provide warm welcomes and exceptional service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
  • Process cash and credit card transactions with accuracy and efficiency.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
What We Offer:

We're committed to providing a comprehensive benefits package that meets the needs of our associates. This includes medical, dental, and vision coverage, flexible spending accounts, life and accident coverage, disability benefits, and more. We also offer paid time off, parental leave, and holidays, as well as a 401(k) plan with employer match.

At Travel + Leisure Co., we're dedicated to creating a workplace culture that's inclusive, supportive, and fun. We believe in delivering exceptional customer experiences and taking care of our associates every step of the way. If you're passionate about hospitality and committed to excellence, we'd love to hear from you.



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