Guest Support Associate

2 weeks ago


Orlando, Florida, United States Marriott Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Support Aide to join our team at JW Marriott Orlando Grande Lakes. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Greet and escort guests to their rooms, ensuring a warm and welcoming arrival experience.
  • Open doors and assist guests/visitors entering and leaving the property, providing clear directions and information about our amenities and services.
  • Inform guests of local areas of interest and activities, helping them to make the most of their stay.
  • Transport guest luggage to and from guest rooms and/or designated bell area, ensuring timely and efficient service.
  • Assist with luggage storage and retrieval, providing a convenient and hassle-free experience for our guests.
  • Supply guests with directions and arrange transportation as needed, ensuring their needs are met and exceeded.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary, but a passion for delivering exceptional customer service is essential.
  • Ability to work in a fast-paced environment, providing a high level of service to our guests.
  • Excellent communication and interpersonal skills, with a warm and welcoming demeanor.
  • Ability to lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing in excess of 75 pounds with assistance.
About Us

JW Marriott is part of Marriott International's luxury portfolio, offering a work experience unlike any other. Our hotels provide a community-driven environment where you can pursue your passions in a luxury setting with a focus on holistic well-being. We believe in treating our guests exceptionally, and that starts with the way we take care of our associates. Join our team and become part of a global community that values diversity, inclusion, and respect for all.



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