Help Desk Specialist
2 days ago
NANA Regional Corp is seeking a skilled Help Desk Technician to join our team in Honolulu, HI. As a key member of our Command and Control, Communications and Cyber (C4) team, you will provide Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel.
Key Responsibilities:- Serve as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues.
- Facilitate secure and non-secure communications, supervise the installation of information systems, and act as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
- Manage a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
- Perform Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
- Provide a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
- Active Top Secret (TS) with SCI eligibility clearance.
- IAW DoD 8570.01-M, must meet IAM I minimum qualifications.
- Must possess ONE of the following 8570 IAM-I certifications: CAP (Certified Authorization Professional), Security+ CE, CND (Certified Network Defender), Cloud+, GSLC (GIAC Security Leadership Certification) OR HCISPP (Healthcare Information Security and Privacy Practitioner).
- Minimum High School Diploma/GED.
- Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
- At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
- Basic level skills in system administration and active directory.
NANA Regional Corp offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
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