Help Desk Technician

4 days ago


Honolulu, Hawaii, United States NANA Regional Corp Full time
Job Summary

We are seeking a highly skilled Help Desk Technician to join our team at NANA Regional Corp. The successful candidate will be responsible for providing technical support and troubleshooting services to our customers, ensuring that their IT needs are met in a timely and efficient manner.

Key Responsibilities

• Provide technical support and troubleshooting services to customers via phone, email, and in-person
• Analyze and resolve technical issues related to hardware, software, and network topologies
• Collaborate with internal teams to resolve complex technical issues
• Develop and maintain knowledge of IT concepts, computer hardware, software, and networking
• Communicate technical information to customers in a clear and concise manner

Requirements

• Active Top Secret (TS) with SCI eligibility clearance
• IAW DoD 8570.01-M, must meet IAM I minimum qualifications
• Must possess ONE of the following 8570 IAM-I certifications: CAP, Security+ CE, CND, Cloud+, GSLC, or HCISPP
• Minimum High School Diploma/GED
• Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook)
• At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies
• Basic level skills in system administration and active directory
• The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively
• Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background

Benefits

NANA Regional Corp offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k), and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

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