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Customer Service Representative II
2 months ago
The Customer Service Representative II plays a pivotal role in driving customer satisfaction and resolving complex issues. This individual must possess strong problem-solving skills, creativity, and flexibility to develop innovative solutions. They will work closely with the team to identify areas for improvement and contribute to the creation of solutions.
Key Responsibilities- Act as a subject matter expert in the business domain, providing guidance and support to colleagues.
- Update and publish process tools and reports to monitor and communicate performance metrics.
- Make recommendations to enhance business processes and identify opportunities to improve operational efficiencies.
- Collaborate with the team to develop training programs and improve customer support.
This role requires a high school diploma or equivalent, with zero to two years of college education in business or a related field. Additionally, 2-4 years of customer service experience is necessary. The ideal candidate will possess strong critical thinking and problem-solving skills, proficiency in Excel, Word, and online resources, and the ability to work under pressure.
Work EnvironmentThe Customer Service Representative II will work in a normal office environment, with some days spent in the office and others working remotely from home. Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer, committed to creating a diverse and inclusive workplace.
