IT Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled IT Support Specialist to join our team at Columbia Helicopters. As an IT Support Specialist, you will be responsible for providing technical support to our employees, including installation, troubleshooting, and maintenance of computer hardware systems, software, and network technology.
Key Responsibilities:
- Provide daily support to end-users, both onsite and globally
- Manage and protect endpoints
- Maintain proper logs and records of computer and software deployments
- Provide technical support related to network, hardware, phones, printers, and other technology
- Help bridge the gap between end-users and technology
- Troubleshoot hardware and software issues
- Develop excellent problem-solving and interpersonal skills
Requirements:
- At least 2-4 years of experience in a help desk and/or sys admin role
- Knowledge of IT terminology and functional understanding of ITIL
- Knowledge of networking, internet security, and troubleshooting
- Proven success in a customer-facing role
- Associates degree or equivalent technical certification
- Ability to train staff with varying degrees of proficiency on technical content
- Strong organizational and time management skills with attention to detail
- Ability to handle constantly changing workload and priorities
- Effective communication skills, both verbally and in writing
Equal Opportunity Employer:
Columbia Helicopters is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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