Desktop Support Specialist in Aurora, CO

1 month ago


Aurora, Colorado, United States Desktop & Depot Support Full time
Job Overview

We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Aurora, Colorado.

In this role, you will be responsible for providing workstation software break fix support, IMAC - PC install, moves, adds and changes, image loads, asset recovery, asset tagging, printer support, client center (tech bar) support, and IT service management updates.

Key Responsibilities
  • Provide workstation software break fix support
  • Perform IMAC - PC install, moves, adds and changes
  • Load images on workstations
  • Recover and tag assets
  • Provide printer support
  • Support client center (tech bar) operations
  • Update IT service management systems
  • Perform other client support duties as needed
Requirements
  • Previous experience in desktop support is desired, but training will be provided for all entry-level new hires
  • Knowledge of PC imaging
  • Experience with change management and incident management
  • Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Preferred Qualifications
  • Certified Dell Technician
  • Expertise in inventory control
What We Offer

As a member of our team, you will have the opportunity to work with a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

We are committed to taking care of our employees and offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.



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