Technical Support Specialist

5 days ago


Aurora, Colorado, United States Axelon Full time
Job Summary:

As a Technical Support Specialist at Axelon, you will provide high-quality phone support to hospital staff in a 24/7 environment. Your responsibilities will include documenting, tracking, and monitoring all support requests and incidents related to company-supported applications and peripherals. Additionally, you will perform basic troubleshooting for Windows and Apple devices, mobile devices, and network issues, as well as Microsoft applications. Your typing speed should be a minimum of 20 words per minute. Experience with Active Directory is required.

Key Responsibilities:
  • Provide phone support to hospital staff
  • Document and track support requests and incidents
  • Perform basic troubleshooting for Windows and Apple devices
  • Troubleshoot mobile devices and network issues
  • Work with Microsoft applications

Requirements:
  • Minimum typing speed of 20 words per minute
  • Experience with Active Directory


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