Customer Service Engineer

3 days ago


Aurora, Colorado, United States IT Concepts Full time

Job Summary

IT Concepts is seeking an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The ideal candidate will have a strong background in system administration, troubleshooting, and customer service.

Key Responsibilities

  • Provide technical support to customers via phone, email, and in-person
  • Diagnose and resolve technical issues with computer systems and equipment
  • Assist in the installation, maintenance, and testing of computer systems and equipment
  • Collaborate with other teams to resolve complex technical issues
  • Document and track technical issues and resolutions

Requirements

  • Bachelor's degree in computer science, electronics engineering, or related field
  • 2+ years of experience in system administration and customer service
  • Strong knowledge of Windows operating systems and software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Benefits

IT Concepts offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, including education reimbursement and training programs.

Clearance Requirement

US Citizen or Green card holder. Willing and able to get a Public Trust Suitability clearance.



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