Senior Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Senior Operations Manager to lead our business unit and drive operational excellence. As a key member of our team, you will be responsible for providing work leadership over a sub-unit within a division, performing highly specialized duties, and requiring knowledge of products, regulations, and policies.
Key Responsibilities- Lead business unit work teams with responsibility for multiple product lines, monitoring and assigning workflow.
- Document team processes, make recommendations for improvement, provide on-the-job training, and research and resolve highly specialized and/or sensitive issues for the work team.
- Liaise with first-line risk and second-line of defense personnel with respect to customer issues, research and resolve complex internal and external customer issues.
- Serve as department lead for special projects impacting the work team, provide reporting to work team leadership, and prepare monthly departmental reporting for management.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 1 year's work leadership experience.
- Excellent customer service skills with the ability to use tact and diplomacy.
- Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems.
- Bachelor's Degree.
- Demonstrated work leadership skills.
- Excellent oral and written communication skills.
- Strong knowledge of departmental systems, documents, and procedures.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $34.91 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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