Senior Operations Manager

3 weeks ago


Getzville, New York, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled and experienced Senior Operations Manager to lead our business unit and drive operational excellence. As a key member of our team, you will be responsible for providing work leadership over a sub-unit within a division, performing highly specialized duties, and requiring knowledge of products, regulations, and policies.

Key Responsibilities
  • Lead business unit work teams with responsibility for multiple product lines, monitoring and assigning workflow.
  • Document team processes, make recommendations for improvement, provide on-the-job training, and research and resolve highly specialized and/or sensitive issues for the work team.
  • Liaise with first-line risk and second-line of defense personnel with respect to customer issues, research and resolve complex internal and external customer issues.
  • Serve as department lead for special projects impacting the work team, provide reporting to work team leadership, and prepare monthly departmental reporting for management.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Requirements
  • A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 1 year's work leadership experience.
  • Excellent customer service skills with the ability to use tact and diplomacy.
  • Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems.
Preferred Qualifications
  • Bachelor's Degree.
  • Demonstrated work leadership skills.
  • Excellent oral and written communication skills.
  • Strong knowledge of departmental systems, documents, and procedures.
Compensation and Benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $34.91 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.



  • Getzville, New York, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled and experienced Senior Operations Manager to join our team in Getzville, New York. As a key member of our Operations team, you will be responsible for leading and managing the NAM OTC margin team, ensuring the successful receipt and/or payment of agreed and eligible collateral, and resolving and...


  • Getzville, New York, United States M&T Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Operations Manager to lead our business unit and oversee the daily operations of our team. As a key member of our leadership team, you will be responsible for providing strategic direction and guidance to ensure the successful execution of our business objectives.Key ResponsibilitiesLead and...


  • Getzville, New York, United States Citigroup Inc Full time

    Job SummaryThe Senior Operations Manager is responsible for leading the Client Onboarding team, ensuring seamless execution of client onboarding processes. This role requires a seasoned professional with expertise in operations management, strong communication skills, and the ability to multi-task and problem-solve.Key ResponsibilitiesLead the Client...


  • Getzville, New York, United States Citigroup Inc Full time

    Job Title: Senior Vice President of Operational Risk ManagementCitigroup Inc is seeking a highly skilled Senior Vice President of Operational Risk Management to join our team. As a key member of our risk management department, you will be responsible for identifying, assessing, and mitigating operational risks across the organization.Key...


  • Getzville, New York, United States Citigroup Inc Full time

    Job SummaryThe Finance Operations Program Execution team within the Finance COO is responsible for defining and executing business re-engineering programs to optimize and integrate people, process, and technology. As a Senior Finance Operations Manager, you will work closely with Finance stakeholders to understand their unique businesses and processes,...


  • Getzville, New York, United States Citigroup Inc Full time

    Job SummaryThe Reference Data Services Sr Analyst is a critical role that requires a seasoned professional with in-depth knowledge of operations management. The ideal candidate will have a strong background in data governance, business process improvement, and risk management.Key ResponsibilitiesExercise full leadership and supervisory responsibility over...


  • Getzville, New York, United States Citigroup Inc Full time

    Citigroup Inc is seeking a highly skilled Operational Risk Management Specialist to join our team. The ideal candidate will have a strong background in operational risk management, with a proven track record of identifying and mitigating risks.The successful candidate will be responsible for providing oversight and promoting effective and efficient...


  • Getzville, New York, United States Citigroup Inc Full time

    Operational Risk Senior Vice President Job DescriptionCitigroup Inc is seeking a highly skilled Operational Risk Senior Vice President to join its team. This role is critical in providing independent oversight, assurance, and effective challenge to the bank's operational risk management activities.The ideal candidate will have a deep understanding of...


  • Getzville, New York, United States Citigroup Inc Full time

    Job Title: Operational Risk Management StrategistThe Operational Risk Management Strategist is a senior professional responsible for developing and implementing operational risk management strategies to minimize losses from internal processes, inadequate controls, and emerging risks. This role requires excellent communication and influencing skills to...

  • Senior Care Manager

    3 weeks ago


    Getzville, New York, United States Centene Corporation Full time

    Job Title: Senior Care ManagerCentene Corporation is seeking a highly skilled Senior Care Manager to join our team. As a Senior Care Manager, you will play a critical role in assessing, planning, and implementing complex care management activities to enable quality, cost-effective healthcare outcomes.Key Responsibilities:Develop and continuously assess...

  • Senior Care Manager

    3 weeks ago


    Getzville, New York, United States Centene Corporation Full time

    Job Title: Senior Care ManagerCentene Corporation is seeking a highly skilled Senior Care Manager to join our team. As a Senior Care Manager, you will play a critical role in assessing, planning, and implementing complex care management activities to enable quality, cost-effective healthcare outcomes.Key Responsibilities:Develop and continuously assess...


  • Getzville, New York, United States Citigroup Inc Full time

    The Operational Risk Senior Officer I is a key professional responsible for minimizing losses from failed internal processes, inadequate controls, and emerging risks. This role requires a strategic thinker who can adapt to the latest trends in the field and apply them to drive business results.Key Responsibilities:* Establish and oversee the application of...


  • Getzville, New York, United States Citigroup Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Triparty Operations Senior Analyst to join our Collateral Funding and Projections team. The successful candidate will be responsible for providing expert-level support to the team, including process improvement, risk management, and communication.Key ResponsibilitiesResolve complex process problems...

  • Senior Care Manager

    2 months ago


    Getzville, New York, United States Centene Corporation Full time

    Job SummaryWe are seeking a highly skilled and compassionate Senior Care Manager to join our team at Centene Corporation. As a Senior Care Manager, you will play a critical role in assessing, planning, and implementing complex care management activities to enable quality, cost-effective healthcare outcomes for our members.Key ResponsibilitiesDevelop and...


  • Getzville, New York, United States Hispanic Technology Executive Council Full time

    Job Summary:The Operational Risk Governance Senior Vice President is a strategic professional responsible for leading the development and implementation of operational risk policies, procedures, and governance frameworks. This role requires a deep understanding of operational risk management principles and practices, as well as excellent communication and...


  • Getzville, New York, United States Citigroup Full time

    Job Title: Head of Funds Transfer Pricing OperationsThe Head of Funds Transfer Pricing Operations is responsible for overseeing the daily production processes, including Interest Rate Transfer Pricing (ITP) and Liquidity Transfer Pricing (LTP). This role requires strategic leadership and execution of the target state direction for processes, technology,...


  • Getzville, New York, United States Citigroup Full time

    Job SummaryCitigroup is seeking a highly experienced Program Management Senior Lead to join our Model Risk Management team. As a key member of our team, you will be responsible for delivering complex cross-functional projects, partnering closely with MRM Seniors, Model Risk Management System (MRMS) Product Owners, MRM Validators, Model Sponsors, and...


  • Getzville, New York, United States Hispanic Technology Executive Council Full time

    The Hispanic Technology Executive Council seeks a seasoned Operational Risk Senior Officer to join our team. This strategic professional will play a critical role in identifying and mitigating operational risks that could impact our business.Key Responsibilities:Develop and implement operational risk policies, procedures, and governance frameworks to ensure...


  • Getzville, New York, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled and experienced professional to join our Cross Function Control & Projects team as a Securities & Derivatives Senior Manager - Vice President. This role will play a critical part in supporting transformation efforts for Cash Securities Operations Fixed Income and Equities securities settlements across...


  • Getzville, New York, United States M&T Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Business Unit Manager to lead our work team and drive business success. As a key member of our operations team, you will be responsible for providing work leadership, monitoring workflow, and assigning tasks to team members.Key ResponsibilitiesLead business unit work teams with responsibility...