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Front Office Coordinator

2 months ago

Santa María del Campo Rus, Cuenca, United States Broad Top Area Medical Center Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Office Specialist to join our team at Broad Top Area Medical Center. As a key member of our front office staff, you will be responsible for coordinating all aspects of patient care, including scheduling appointments, managing medical records, and handling insurance and billing tasks.

Key Responsibilities
  • Scheduling and Coordination
    • Schedule appointments for dentists and dental hygienists to optimize patient satisfaction and provider time.
    • Confirm appointments and schedule new patients.
    • Manage recall appointments and follow up with no-shows.
  • Patient Registration and Insurance
    • Register patients and update demographic and insurance information in our electronic health record (EHR) system.
    • Collect payments and generate receipts.
    • Verify custodial authority for patients under 18.
  • Front Office Operations
    • Maintain a clean and organized reception area.
    • Manage telephone calls and messages to support smooth office operations.
    • Run and review monthly recall lists and other reports to optimize scheduling and registration.
  • Medical Records and Confidentiality
    • Maintain patient records in a professional and confidential manner.
    • Update EHR records to reflect accurate patient information.
    • Transfer medical records as requested.
  • Insurance and Billing
    • Conduct insurance verifications to validate active insurance information.
    • Manage pre-determinations, prior authorizations, and dental billing.
Requirements
  • High school diploma or equivalent.
  • Medical or dental office experience and skills.
  • Excellent customer service skills.
  • Knowledge of medical terminology and dental procedures.
  • Good communication skills with all levels of personnel.
  • Experience with EHR and dental billing software.
Benefits

We offer a competitive salary and benefits package, including health insurance, vision insurance, dental insurance, disability insurance, life insurance, paid time off, and a retirement plan.