Customer Service Manager

5 days ago


Costa Mesa, California, United States American Automobile Association Full time

We are seeking a highly skilled Customer Service Manager to join our team at the American Automobile Association. The successful candidate will have a proven track record of success in managing call center operations, providing excellent customer service, and developing high-performing teams.

Key Responsibilities:
  • Develop and implement effective training programs to ensure team members have the necessary skills to provide exceptional customer service.
  • Maintain a positive and productive work environment that fosters employee engagement and motivation.
  • Monitor and analyze key performance indicators to identify areas for improvement and implement strategies to address them.

The starting pay range for this position is: $66,560.00 - $76,300.00 per year. In addition to your base salary, you will be eligible to participate in our incentive program based on your performance and the achievement of organization and team goals.

Benefits and Perks:
  • A comprehensive health insurance package, including medical, dental, and vision coverage.
  • A 401(K) savings plan with company match and pension.
  • Tuition reimbursement program.
  • PTO for community volunteer programs.
  • Employee discounts on products and services.

We are committed to creating a workplace culture that values diversity, equity, and inclusion. If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, please apply today.



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