Customer Service Associate

8 hours ago


Costa Mesa, California, United States American Automobile Association Full time
About Us

At American Automobile Association, we strive to deliver legendary service and beneficial products that provide members peace of mind and value.


Salary and Benefits

The starting pay range for this position is $23.00 - $25.00 per hour, with opportunities for growth and development through our incentive program based on individual and team performance. In addition to a competitive salary, we offer a comprehensive benefits package, including health coverage, 401(K) plan with company match, pension, tuition assistance, paid time off, wellness program, and employee discounts.


Job Description

We are seeking a motivated Customer Service Representative to join our insurance call center team in Costa Mesa, CA. As a representative, you will work directly with customers through inbound phone calls, listen and understand customer issues, and proactively offer meaningful solutions and valuable products and services. You will also engage with members and fellow team members with a positive attitude and provide exceptional customer service.


Requirements
  • Prior customer service experience is required; recent call center experience is preferred.
  • You must live within a 30-mile radius of our Costa Mesa location.
  • Demonstrate excellent communication skills (written, verbal, and listening) and ability to multitask in a fast-paced environment.

Diversity and Inclusion

We are committed to creating a workplace where all employees feel engaged, belong, and can grow and develop long careers with our organization. We celebrate our diversity and believe that different perspectives, backgrounds, and personalities create a team capable of delivering exceptional service to our members.



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