Customer Service Coordinator

3 days ago


Costa Mesa, California, United States Alex Mora - State Farm Agent Full time
About UsWe, Alex Mora - State Farm Agent, are seeking a talented and ambitious professional to fill the role of Staff Assistant. As a member of our team, you will play a crucial part in driving the success of our agency by providing top-notch customer service and support to our insurance agents.

This opportunity comes with a competitive salary of $35,000 per year, plus commission/bonus, and a comprehensive benefits package that includes 401(k) with a 4% match, paid time off, paid dental and vision, and more. We believe that our employees' growth and development are essential to our success, and we strive to provide a supportive and dynamic work environment that fosters innovation and excellence.

As a Staff Assistant, you will be responsible for creating and maintaining strong customer relationships, responding to customer inquiries, and using a customer-focused approach to educate customers about insurance options. If you are a driven and customer-obsessed individual who excels in fast-paced environments, we encourage you to apply for this exciting opportunity.

Responsibilities
  • Build and nurture long-term relationships with customers, ensuring their needs are met and exceeded.
  • Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Implement a customer-centric strategy to educate customers about insurance options, driving business growth and development through effective communication and marketing techniques.
Qualifications
  • Unwavering commitment to delivering exceptional customer service.
  • Prior experience in sales, preferably outside sales or inside sales representative, retail sales associate, or telemarketing.
  • Able to obtain Property and Casualty License.
  • Able to obtain Life/Health License.
  • Able to meet mutually agreed upon marketing goals.
  • Excited about marketing products and services tailored to customer needs.


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