Quality Compliance Manager

2 weeks ago

Springfield Center, United States Yusen Logistics Co., Ltd. Full time
Position Overview

Compensation Range: $79,746-$136,288

The Quality Assurance Manager plays a crucial role in guaranteeing consistent adherence to operational quality and compliance standards at the branch level while supporting regional operations as necessary. This position encompasses the management and maintenance of standards and processes related to ISO 9001, GDP, IMS/ADS, auditing, KPI results, and third-party management, including CLG operated CFS locations. Additionally, the role involves the implementation of GHQ IFF standardization and RMS projects, overseeing regulatory programs, and providing quality support in other designated areas.

Key Responsibilities
  • Collaborate with the IFF Quality Assurance Director, RVP, BM, and branch team members to uphold and monitor quality programs, ensuring compliance with applicable laws and regulations while supporting local performance expectations, including but not limited to ISO, GDP, Kaizen, and other assigned programs.
  • Facilitate the reporting, analysis, and resolution of events and corrective/preventive action plans based on risks and incidents at the assigned local level.
  • Lead internal and external audits at the designated site, working with relevant stakeholders on preparation, reporting, completion, and resolution of any findings.
  • Act as the GDP Responsible Person (RP) if applicable to the site.
  • Ensure the implementation, maintenance, and compliance of quality management systems at the site level with GHQ, YLA, ISO, and GDP programs.
  • Support branch operations to ensure authorized activities are managed and consistently meet expected quality and service levels from both internal and external parties.
  • Track, report, and ensure the completion of required branch training related to GHQ, YLA, ISO, GDP, and other implemented programs at the site.
  • Coordinate and execute any recall operations as necessary.
  • Effectively escalate and manage relevant customer complaints.
  • Maintain an efficient change management process at the site level.
  • Ensure that suppliers and customers are approved, and that third-party reviews, audits, and necessary onboarding processes are in place.
  • Conduct site-level self-inspections at appropriate intervals following a prearranged program, ensuring necessary corrective measures are implemented.
  • Maintain accurate and required quality records at the branch.
  • Assist in recognizing, reporting, and preventing temperature excursions, ensuring immediate follow-up on alarms.
  • Maintain calibration records as required for equipment used in operations related to the QMS.
  • Establish branch-specific processes and maintain compliance regarding returned, rejected, recalled, or falsified products as needed.
  • Lead branch-specific quality review meetings as required.
  • Identify and support the creation and storage of branch-specific SOPs.
  • Serve as the branch point of contact for quality-related incidents.
Qualifications
  • A Bachelor's degree is preferred, along with 4-6 years of experience in international freight forwarding, supply chain, logistics, or operations. An equivalent combination of education and experience may be considered.
  • Comprehensive knowledge of warehousing and logistics operations, airfreight forwarding, ocean freight forwarding, and relevant technology is essential.
  • Prior experience in a healthcare, pharmaceutical logistics, or supply chain environment with knowledge of GDP is required.
  • Proven ability to effectively communicate ideas, collaborate, and lead others to achieve challenging goals and objectives.
  • Demonstrated capability to analyze and interpret complex problems/data gathered from various sources, employing effective decision-making and planning.
Essential Job Functions
  • Willingness to travel overnight as required, up to 10%.
  • Strong ability to develop and maintain relationships with Regional Vice Presidents and Branch Managers, with proficiency in supporting and participating in internal and external audits.
  • Ability to analyze trends and promote continuous improvement initiatives.
  • Strong communication skills to align customer quality agreement expectations with operations and third-party suppliers.
  • Ability to collaborate with operations teams to ensure ongoing education and adherence to quality standards.
  • Work cooperatively and collaboratively with others.
  • Review and analyze data and information concerning ISO, GDP, CTPAT, and other quality and regulatory procedures.
  • Maintain knowledge of ISO, GDP, CTPAT, and other quality and regulatory procedures.
  • Plan, prioritize, and monitor responsibilities.
  • Complete and oversee the timely completion of assigned tasks/projects.
  • Adhere to all company policies and procedures.
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Benefits

Yusen offers a comprehensive Employee Benefits Package, including:
  • Medical, Dental, and Vision coverage beginning the 1st of the month following the start date.
  • 401k with a company match.
  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.
All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which may be requested from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is committed to becoming the world's preferred supply chain logistics company. Our comprehensive offerings are designed to create better connections between businesses, customers, and communities through innovative supply chain management, freight forwarding, warehousing, and distribution services. As a company, we are dedicated to a culture of continuous improvement, ensuring that everyone who works with us is committed, connected, and creative in making us the world's preferred choice.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state, and local laws.

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