Customer Service Representative
1 week ago
Job Location
Buena Vista Gas N Go - Buena Vista, GA
We are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a safe and secure environment, and contributing to the overall success of our store.
Essential Functions:- Maintain a customer-centric approach, ensuring 100% total customer focus.
- Work collaboratively with other store employees and management as a cohesive team.
- Adhere to scheduled work hours, with full-time team members working up to 40 hours per week, or more as necessary.
- Understand and comply with company policies and procedures.
- Execute policies, procedures, and tasks to maximize sales and profitability while controlling expenses and store losses.
- Foster a positive store culture by treating customers, team members, and management with fairness and respect.
- Maintain a safe and secure environment for all team members and customers.
- Continuously train and develop to become a more efficient team member.
- Assist customers in resolving any issues that may arise.
- Complete paperwork and other records requested by management in a timely manner.
- Check-in deliveries, accurately retailing merchandise according to prices set by the corporate office, and noting variations in invoice pricing.
- Ensure the flawless execution of programs to accomplish store goals and objectives.
- Maintain excellent store appearance inside and outside, including storerooms, offices, and restrooms.
- Have knowledge concerning the appropriate operation of all store equipment.
- Accurately operate all store equipment while offering fast, friendly service.
- Report any defects of store equipment to management.
- Report any accidents in the store to management.
- React to change productively and complete tasks as assigned.
- Act in a professional manner when dealing with customers, team members, and management.
- Use good communication skills with customers, team members, and management.
- Accurately operate cash register, lottery machine, as well as all other equipment.
- Maintain dispensed beverages, equipment, and supplies.
- Keep all shelves, displays, coolers, etc., well stocked and organized.
- Complete other duties as assigned by management.
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