Customer Service Representative

4 months ago

Vista, United States AMPM Full time

Across five states on the US's pacific coast – from southern California to north Oregon – ampm is the highway retail-and-rest brand of choice for motorists. With around 950 outlets, many of which are attached to bp fuel stations, the brand is well known for the quality of its food and drinks offer.


We are seeking Customer Service Representatives for our company. We offer competitive benefits such as 401K, vacation, sick time and more


We take pride in providing a safe, friendly, fast & clean experience to all of our customers


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Issue receipts, refunds, credits, or changes due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas.
  • Establish or identify prices of goods, tabulate bills using calculators, cash registers, or optical price scanners.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Compute and record totals of transactions.
  • Accept EBT and Coupons as applicable.
  • Resolve customer complaints.
  • Sell Lottery and Lotto tickets and other items to customers.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Sort and count currency and coins.
  • Process merchandise returns and exchanges.
  • Answer customers' questions, and provide information on procedures or policies.
  • Pay some invoices by cash from POS.
  • Request information or assistance using paging systems.
  • Stock shelves, and mark prices on shelves and items.
  • Compile and maintain non-monetary reports and records.
  • Offer customers carry-out service at the completion of transactions as needed.
  • Cashiers are tasked with maintaining clean and orderly stations. This includes servicing and cleaning the public restrooms, cleaning the windows and countertops, vacuuming, sweeping and mopping the floors, as well as organizing shelves.
  • Responsible for maintaining the store inventory, stocking and re-stocking shelves, replenishing product in shelving, coolers and hot food area. Must be available to prepare the hot food, as well. Occasional maintenance may be required on drink machines.
  • Responsible for maintaining and refilling the outside washing dispensers.
  • Required to ensure satisfactory customer service by greeting customers and assisting them with any needs or questions.
  • This position is often called upon to help locate or recommend a product(s) to customers.
  • If needed, may be required to assist with fueling tanks.
  • Identify transaction mistakes when debits and credits do not balance.
  • Performs other duties as assigned by the Store Manager.
  • Performs all duties with minimal supervision.
  • Ability to lift or move up to 50 LBS
  • This Job Description may change periodically as required by business necessity, with or without advance notice to employees.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions, and extreme cold (non-weather). The employee is occasionally exposed to work in high, precarious places, fumes or airborne particles, and toxic or caustic chemicals.


The noise level in the work environment is usually moderate.


WE are an EOE/M/F/O/V/SO


Benefits:

  • 401(k)
  • Flexible schedule
  • Paid time off


Schedule:

Day shift

Holidays

Monday to Friday

Night shift

On call

Overtime

Weekend availability


Experience:

Customer service: 2 years (Preferred)


License/Certification:

Food Handler Certification (Preferred)


Shift availability:

Night Shift (Preferred)

Overnight Shift (Preferred)

Day Shift (Preferred)

Qualifications: * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Language Ability: * Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. * Math Ability: * Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. * Reasoning Ability: * Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. * Computer Skills: * To perform this job successfully, an individual should have knowledge of cash register and scanner. * Education/Experience: * One to two years related experience and/or training. * Certificates and Licenses: * ABC lead training and food handler's card * Knowledge, Skills and Other Abilities: * Good time management * Excellent written and communication skills * Ability to work and thrive in a fast-paced environment * Previous experience in retail, convenience store, food service and customer service * Physical Demands: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear. The employee is occasionally required to climb or balance, and taste or smell. The employee must frequently lift and/or move up to 50 pounds.

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