Assistant Executive Housekeeper

2 weeks ago


Truckee, California, United States Vail Resorts Full time
Job Summary:

The Assistant Executive Housekeeper is responsible for overseeing the daily operations of the housekeeping department to ensure exceptional cleanliness and guest satisfaction. This role involves managing guest rooms and public areas, as well as supervising all housekeeping activities, including budget reviews, supply ordering, staffing, and employee training and development.

Key Responsibilities:
  • Manage the day-to-day housekeeping operations, including daily opening and closing procedures, and staff assignments.
  • Ensure adequate supply levels and request replenishment as needed.
  • Handle lost guest property in accordance with resort procedures.
  • Oversee laundry operations.
  • Evaluate guest satisfaction levels and monitor trends through guest surveys and other means, with a focus on continuous improvement.
  • Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
  • Set departmental targets and objectives, work schedules, and ensure company policies and procedures are implemented.
  • Conduct, direct, and participate in departmental inventories; keep records of all inventories for future reference.
  • Maintain good communication and work relationships within all departments in the hotel, and with external customers and suppliers.
  • Ensure staffing levels cover business demands.
  • Conduct regular staff meetings, generate meeting minutes, and follow up on action items.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Recruit, manage, train, and develop the housekeeping team; conduct ongoing training for existing and new staff.
  • Inspect rooms and provide ongoing feedback to the team.
  • Lead the daily operations of the housekeeping department and provide support to housekeepers.
Requirements:
  • At least two years of housekeeping management experience.
  • Bilingual Spanish speaking ability is required.
  • Must be detail-oriented.
  • Strong written and verbal communication skills are required.
  • Ability to communicate effectively within and outside the housekeeping department.
  • Ability to creatively problem-solve with guests, employees, and various other departments within the resort.
  • Must be able to manage multiple priorities in a fast-paced environment.
  • Ability to lift, push, pull up to 65 pounds on a regular basis.
  • Must have excellent organization and computer skills.
  • Must be able to work evenings, weekends, and holidays as needed.
  • Valid Driver's License.
Preferred Qualifications:
  • HOA property experience.
  • Housekeeping experience.


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