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Housekeeping Operations Manager

2 months ago

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Job Overview

Crafting Exceptional Experiences

Embrace the opportunity to work in a breathtaking mountain environment. Whether you are new to winter sports or have a lifelong passion for the slopes, being part of our organization allows you to explore the great outdoors while forming lasting relationships with colleagues and guests from around the globe.

With a network of over 40 resorts spanning three continents, you can choose to join us for a season or embark on a long-term career path. From the outset, you will benefit from competitive compensation, complimentary Epic passes, free ski and snowboard lessons, substantial retail discounts, and the chance to advance through Epic Service, our premier training and development program, along with wellness benefits to support your journey.

Applications for year-round roles are continuously reviewed. Submissions will be accepted until the position is filled.

Employee Benefits

  • Ski and Mountain Benefits: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons.
  • Additional employee discounts on accommodations, dining, equipment, and mountain transportation.
  • 401(k) Retirement Savings Plan.
  • Employee Support Programs.
  • Comprehensive training and professional growth opportunities.
  • Referral Incentive Program.

Full-time positions are eligible for the aforementioned benefits, plus:

  • Health Coverage: Medical, Dental, and Vision plans (available for eligible seasonal employees after completing 500 hours).
  • Complimentary ski passes for dependents.
  • Critical Illness and Accident insurance options.

Position Summary:

The Assistant Executive Housekeeper oversees the daily functions of the housekeeping division, ensuring exceptional cleanliness and guest satisfaction. This role includes managing guest rooms and common areas, overseeing all housekeeping tasks such as budget management, supply ordering, staff scheduling, and conducting room inspections, as well as training and developing both seasonal and permanent staff.

Position Specifications

  • Location: Northstar
  • Availability: Year-Round / Full-Time
  • Salary Range: Starting at $25.00 - $28.00, adjusted based on experience.

Key Responsibilities:

  • Supervise daily housekeeping operations, including opening and closing procedures and staff assignments.
  • Monitor and maintain adequate supplies, requesting replenishment as necessary.
  • Ensure proper handling of lost guest items in accordance with company protocols.
  • Oversee on-site laundry operations.
  • Assess guest satisfaction levels and identify trends through surveys and other feedback mechanisms, focusing on continuous improvement.
  • Operate within departmental budgets through effective inventory and cost management.
  • Establish departmental goals and objectives, manage work schedules, and ensure adherence to company policies.
  • Conduct departmental inventories and maintain accurate records.
  • Foster positive communication and relationships across all hotel departments and with external partners.
  • Ensure staffing levels meet business demands.
  • Facilitate regular staff meetings, document minutes, and ensure follow-up actions are completed.
  • Address staff performance issues in line with company policies.
  • Recruit, train, and develop the housekeeping team; provide ongoing training for existing and new staff.
  • Maintain strong communication with property owners and respond to their inquiries promptly.
  • Inspect rooms and provide constructive feedback to the team.
  • Lead daily housekeeping operations and support housekeeping staff.
  • Perform additional tasks as required.

Job Requirements:

  • Minimum of two years of management experience in housekeeping is required.
  • Fluency in Spanish is essential.
  • Detail-oriented with strong organizational skills.
  • Excellent written and verbal communication abilities are required.
  • Effective communication skills within and outside the housekeeping department.
  • Ability to creatively resolve issues with guests, staff, and other departments.
  • Capability to manage multiple priorities in a fast-paced environment.
  • Physical ability to lift and move up to 65 pounds regularly.
  • Proficient in organization and computer skills.
  • Availability to work evenings, weekends, and holidays as needed.
  • A valid driver's license is required.

Preferred Qualifications:

  • Experience with HOA properties.
  • Background in housekeeping operations.

The expected salary range for this position is $28.00. Compensation decisions are based on various factors.

Vail Resorts is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other status protected by applicable law.