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Customer Relations Associate

2 months ago

San Antonio, Texas, United States Applied Industrial Technologies Full time

Position: Customer Service Representative / Inside Sales

Company Overview: Join a leading global distributor of industrial products that has been committed to excellence since 1923. Our company partners with over 4,000 top manufacturers to provide innovative solutions and reliable products to our customers.

Role Overview: As a Customer Service Representative, you will play a crucial role in building and maintaining strong relationships with our clients. Your expertise will help customers find the right parts and solutions, especially during critical equipment breakdowns.

Key Responsibilities:

  • Engage with customers via phone, email, and online platforms to assist with their inquiries.
  • Identify customer needs and recommend appropriate products and solutions.
  • Achieve and surpass monthly sales targets while enhancing customer satisfaction.
  • Provide accurate quotes and process orders efficiently.
  • Deliver exceptional post-order support to ensure customer satisfaction.
  • Utilize mechanical aptitude to measure specifications on various parts.

Qualifications:

  • Minimum of 2 years of experience in customer service, inside sales, or related fields.
  • Strong mechanical and mathematical skills.
  • Excellent written and verbal communication abilities.
  • Proficient in problem-solving and multitasking with a sense of urgency.
  • Solid computer skills, particularly in Excel.
  • High school diploma or equivalent required.
  • Valid driver's license with a clean driving record.
  • Experience with SAP or ERP systems is preferred.
  • Knowledge of industrial bearings and power transmission products is a plus.

Benefits:

  • Competitive base salary with bonus opportunities.
  • Comprehensive health, vision, and dental insurance.
  • 401(k) plan with company matching.
  • Paid time off, including vacation and holidays.
  • Tuition reimbursement for professional development.
  • Personalized training and career advancement opportunities.

Join us in building a rewarding career with a leader in industrial distribution.