Customer Experience Associate III

3 days ago


San Antonio, Texas, United States Conduent Full time
Job Title: Customer Experience Associate III

Conduent is seeking a highly skilled Customer Experience Associate III to join our team. As a key member of our EPS Call Center, you will play a critical role in delivering exceptional customer service to our clients.

Key Responsibilities:
  • Assist with inbound calls from cardholders with questions or concerns about their Debit card accounts.
  • Provide accurate and timely information to customers via phone, email, or chat.
  • Work collaboratively with supervisors and managers to implement work assignments and achieve departmental goals.
  • Perform data entry of disputes when necessary.
  • Assist with agent chat assistance and provide support to colleagues as needed.
Requirements:
  • High School Diploma or equivalent required.
  • Minimum 1 year experience in Call Center or Customer Service environment.
  • Knowledge of PCs and related software.
  • Experience in data entry (Alpha and numeric) or with 10 key calculators with minimal error ratio.
  • Ability to work in a structured environment and commit to 100% attendance for three to five weeks of paid training.
What We Offer:
  • Full-time employment with a competitive hourly rate of $18.00.
  • Paid training and career growth opportunities.
  • Full benefit options, including health, dental, and vision insurance.
  • Great work environment and culture.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form.



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