Customer Experience Associate III

3 days ago


San Antonio, Texas, United States Conduent Full time

Conduent is seeking a highly skilled and motivated Customer Service Representative III to join our team. As a key member of our EPS Call Center, you will play a critical role in providing exceptional customer service to our clients.

Key Responsibilities:

  • Assist with inbound calls from cardholders with questions or concerns about their Debit card accounts.
  • Provide accurate and timely information to resolve customer issues.
  • Collaborate with supervisors and agents to ensure seamless customer service.
  • Perform data entry of disputes when necessary.
  • Assist with the implementation of work assignments and act as a department supervisor without supervisor/manager.

Requirements:

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma or GED.
  • A minimum of 1 year experience in Call Center or Customer Services.
  • Previous experience in a lead role is a plus.
  • Knowledge of PCs and related software.
  • Experience in data entry (Alpha and numeric) or with 10 key calculators with minimal error ratio.

What We Offer:

  • A competitive hourly rate of $18.00.
  • Great benefits.
  • PAID TRAINING.

Conduent is an Equal Opportunity Employer.

We value the health and safety of our associates, their families, and our community.



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