Client Engagement Specialist
2 weeks ago
How You Will Contribute
The Client Engagement Specialist (CES) will play a crucial role in delivering exceptional support to automotive dealership clients within a designated region. This position involves promoting and selling the Epsilon product suite to ensure client retention, satisfaction, and loyalty.
Daily responsibilities of a CES include proactively reaching out to assigned dealership clients, analyzing product performance, and suggesting necessary improvements to enhance programs. Additionally, identifying opportunities for supplementary products and services will be key.
Collaborative Success:
The CES will report to the Inside Sales Manager and collaborate closely with essential internal stakeholders, such as Dealer Marketing Consultants, to align dealership and corporate goals regarding sales targets and customer satisfaction.
Purposeful Innovation:
Epsilon is committed to prioritizing the company's best interests by integrating our corporate values into all communications, decisions, and actions.
As a CES, you will be an integral member of our team, as sales are the foundation of our success. We value high-quality work and strong client relationships. Your efforts will lead to increased sales, effective execution of tasks, efficient business management, and overall growth.
Your Achievements
- Consistently achieve or surpass sales objectives by marketing Epsilon products to clients in your assigned territory.
- Develop and maintain relationships with local OEM field representatives within your designated area.
- Engage actively in resolving customer concerns and turnaround efforts with ongoing support and service to current clients.
- Address existing challenges and devise solutions to mitigate future issues.
- Keep precise, timely, and detailed records of activities, phone interactions, outcomes, and any other relevant client communications.
- Assist in the launch of new sales initiatives/products by reviewing all materials for accuracy and providing constructive feedback.
- Perform additional related tasks as necessary to support corporate objectives.
Act in alignment with the company's best interests by applying our stated corporate values and priorities to all communications, decisions, and actions. Respond to regional and corporate inquiries for information and follow up to facilitate communication.
Who You Are
What You Bring:
- 1 – 2 years of experience in Customer Service.
- Proficiency in Salesforce.
- Ability to manage territory activities to optimize support for key customers.
- Exemplary phone communication skills.
- Strong relationship-building, problem-solving, and communication abilities.
- Experience in selling and servicing automotive marketing platforms and/or CRM systems.
- Solid understanding of marketing technologies.
- Strong organizational skills and effective time management.
- Ability to adapt to rapidly changing expectations.
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