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Client Engagement Specialist

2 months ago

Chicago, Illinois, United States Rise25, LLC Full time

Position Overview:


Rise25 is seeking a Client Engagement Specialist to serve as the main point of contact for our clients, assisting in the execution of strategies designed to maximize their return on investment through our podcasting and content marketing services.

Flexibility to work during CST/EST hours is essential, as most of our clientele is located in the United States.


Role Responsibilities:
You will be responsible for cultivating and maintaining strong relationships with our clients. This position is ideal for individuals who find satisfaction in witnessing the impact of their efforts.

The successful candidate will be highly organized and process-oriented, capable of thriving in a fast-paced and dynamic setting.

Proven experience in managing multiple projects simultaneously is required. Direct involvement in client relationship management, project strategy formulation, and resource allocation is essential.

The ideal candidate will possess a background in business development, strategy, or sales, as you will be advising clients on these topics.

Individuals who excel in this role may have experience in business development, coaching, fitness training, or a military background, showcasing their ability to motivate and achieve objectives.

Your primary duty will be to ensure clients are actively engaging with their networks to secure podcast episodes and interviews.

Clients will also inquire about our various services, and you will receive training to effectively communicate these offerings that can enhance their results.


Key Duties:


Lead projects and act as the primary client liaison in overseeing all aspects of podcast strategy and its application for business growth.

Foster a robust relationship with clients, providing valuable insights and innovative ideas.
Identify opportunities for growth with existing clients and areas for enhancement.
Guide daily project operations and support team members, including writers, editors, and developers.

Important Note:
Your main focus will be to assist clients in implementing our strategies.

Other team members will handle the execution of our services, such as podcast editing, content creation, and social media sharing.

This role is remote and allows for self-paced work.

We prefer candidates who can commit at least 20 hours per week, though fewer hours may be acceptable initially.

Self-motivation and initiative are crucial for success in this position.

Attention to detail is paramount; therefore, when prompted for your "favorite vegetable" in the application, please respond with "eggplant."


Essential Qualifications:
Prompt communication skills via email and phone
A friendly demeanor – we value a positive team environment
A genuine passion for assisting B2B clients in gaining referrals and customers through podcasting
The ability to hold clients accountable
Strategic thinking capabilities when collaborating with clients
Experience in podcasting, radio, or related media is a plus but not mandatory
Reliable internet access is required

About Rise25:


Our content team is led by a former White House Writer and speechwriter, John Corcoran, who has contributed to prestigious publications such as Forbes and Entrepreneur.

This role offers the chance to learn from and be mentored by John while collaborating with diverse businesses aiming to enhance their client acquisition through podcasting.

Our client success team is guided by Dr. Jeremy Weisz, who has been interviewing top entrepreneurs since 2010, including notable figures from various industries.

He has extensive experience in podcast production and operational management.


Why Choose Rise25:


At Rise25, we prioritize flexibility, allowing you to work from anywhere and at any time, provided you meet your responsibilities.

Despite our global team, we strive to foster a unified culture focused on shared objectives.

We offer a Monthly Book and Masterclass Club, covering continuous learning as one of our core values, where the entire team participates in discussions about selected readings or masterclasses.

Monthly video meetings are held to celebrate team achievements and engage in team-building activities.

New team members will benefit from mentoring sessions with experienced colleagues to facilitate onboarding and integration into the team.