Head of Global Customer Engagement

2 weeks ago


Alameda, California, United States Abbott Full time
About Abbott:

Abbott is a prominent global healthcare organization focused on enhancing the health and wellness of individuals. With a diverse portfolio of transformative technologies in diagnostics, medical devices, nutrition, and generic pharmaceuticals, we cater to the needs of people in over 160 nations. At Abbott, we are dedicated to pioneering scientific advancements that improve the quality of life for everyone.

Position: Director, Global Customer Experience

Role Overview:
  • Steer the strategic vision for elevating customer experience within Abbott's Diabetes Care sector
  • Work collaboratively with cross-functional teams to ensure a cohesive customer journey across all platforms
  • Lead the execution of digital initiatives and market strategies to enhance customer engagement
  • Assess and evaluate the effectiveness of customer experience programs
  • Spot and leverage opportunities to boost customer satisfaction and foster trust
Essential Qualifications:
  • Bachelor's degree in Information Management, Integrated Marketing Communications, or a related discipline
  • A minimum of 8 years in global transformation, customer experience, or integrated marketing leadership roles
  • An MBA or advanced degree is preferred
  • Proven track record of driving change and innovation within a regulated environment
  • Exceptional communication and stakeholder management abilities
Employee Benefits:
  • Opportunities for career advancement within an international organization
  • Comprehensive medical coverage through the Health Investment Plan (HIP) PPO
  • Retirement savings plan with substantial employer contributions
  • Tuition reimbursement and educational benefits
  • Acknowledgment as a leading workplace globally

At Abbott, you can make a significant difference, explore rewarding career opportunities, and maintain a healthy work-life balance. We are an Equal Opportunity Employer committed to promoting diversity among our workforce.

Discover more about our health and wellness benefits designed to help you live your best life.



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