Business Operations Director
6 days ago
We are seeking a highly skilled Operations Manager to lead and manage our restaurant locations. As an Operations Manager, you will be responsible for delivering a high-quality customer experience, managing staff productivity, quality, and customer service standards.
Key Responsibilities:
- Coordinate daily restaurant operations.
- Understand and deliver on the Customer Journey.
- Deliver superior service & maximize customer satisfaction.
- Respond swiftly & accurately to customer concerns.
- Regularly review product quality.
- Organize and supervise shifts (7 Shifts system experience preferred).
- Continuously manage, coach and train employees and peers with a passion for service in mind.
- Ensure that Nudy's brand is represented consistently.
- Train new & current employees on proper customer service practices & side work schedules.
Requirements:
- A minimum of 1 year of restaurant management & operations experience.
- Proven ability to lead, motivate, and coach teams.
- Preferably have extensive food knowledge, with the ability to successfully answer customer questions.
- ServSafe Certified or ability to obtain certification within 30 days of employment.
- Consistent Line Check submissions.
- Ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change.
- Open Availability (Any day of the week between 6:30am and 4:30pm).
- Access to a vehicle during working hours.
Benefits:
- $60,000 - $80,000 per year salary range.
- Industry leading work-life balance.
- Growth Opportunities.
- Company Subsidized Medical Benefits.
- Dental Benefits.
- Paid Vacation.
- Sick Days.
- Bereavement Leave.
- Shift Meal.
- Annual Bonus potential up to $10,000.
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