Restaurant Operations Manager

5 days ago


Glen Mills, Pennsylvania, United States Nudy's Cafes Full time
Job Overview

Nudy's Cafes, a family-owned and operated restaurant company since 1979, is seeking experienced Operations Managers to lead and manage our locations. As an integral part of our team, you will be responsible for delivering exceptional customer experiences, managing staff, and maintaining efficient restaurant operations.

About the Role

This is a full-time position requiring excellent leadership and communication skills. You will coordinate daily restaurant operations, understand and deliver on our Customer Journey, and ensure consistent quality and customer service standards. The ideal candidate will have a minimum of 1 year of restaurant management experience and a degree in Business Administration or Hospitality Management.

Key Responsibilities
  • Coordinate daily restaurant operations, including managing shifts and supervising staff.
  • Deliver superior service and maximize customer satisfaction by understanding and meeting their needs.
  • Respond promptly and effectively to customer concerns and feedback.
  • Regularly review product quality and maintain high standards.
  • Organize and supervise shifts, with a preference for experience with a 7-shift system.
  • Continuously manage, coach, and train employees and peers to ensure excellent service.
Requirements
  • A minimum of 1 year of restaurant management experience.
  • A degree in Business Administration or Hospitality Management (preferred).
  • Proven ability to lead, motivate, and coach teams.
  • ServSafe Certification or ability to obtain within 30 days of employment.
  • Ability to interpret restaurant operations data from reports and use it to drive positive change.
  • Open availability, including weekdays between 6:30am and 4:30pm.
  • Access to a vehicle during working hours.
Benefits
  • Estimated Salary: $45,000 - $60,000 per year.
  • Industry-leading work-life balance.
  • Growth opportunities within the company.
  • Company-subsidized medical benefits.
  • Dental benefits.
  • Paid vacation time.
  • Sick leave.
  • Bereavement leave.


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