Spa Operations Manager

6 days ago


Glen Mills, Pennsylvania, United States Hand and Stone Massage and Facial Spa Full time
Job Summary
Hand & Stone Massage and Facial Spa Glen Mills is seeking an exceptional Spa Operations Manager - Team Leader to join our team. This role offers a unique opportunity to drive performance, lead by example, and contribute to the success of our spa. As a key member of our management team, you will oversee daily operations, coach and develop your team, and ensure an exceptional guest experience.

About Us
We are a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating over 58 locations across 8 states. Our company culture emphasizes client satisfaction, teamwork, and employee well-being. We offer a competitive compensation package, robust benefits, and opportunities for professional growth.

Salary and Benefits
This full-time position comes with a base salary range of $40,000-$52,000 per year, depending on experience, plus commission and bonus opportunities. Additionally, we offer medical, dental, vision, life, and supplemental insurance, a 401(k) plan with a 5% company match, paid time off, and competitive compensation structures. Our total average earnings for this role typically range from $50,000 to $65,000 annually, based on individual performance.

Responsibilities
The successful candidate will have the following responsibilities:

* Oversee daily spa operations, ensuring seamless execution of services and programs
* Coach and develop front desk and sales teams to achieve excellent guest experiences and meet or exceed sales targets
* Drive key metrics, including membership and gift card sales, to grow the business
* Collaborate with the General Manager to set strategic goals and implement action plans
* Recruit, hire, onboard, and train new team members

Requirements
To be considered for this exciting opportunity, you must have:

* 1-3 years of leadership experience in the spa industry or membership-based sales
* Excellent communication, coaching, and problem-solving skills
* Ability to work flexible hours, including nights, weekends, and some holidays
* Strong organizational skills, attention to detail, and multitasking abilities
* Passion for delivering exceptional guest experiences and driving business results

What We Offer
In addition to a competitive salary and benefits package, we offer a dynamic work environment, opportunities for professional growth, and a supportive team. If you are a motivated, results-driven leader who is passionate about delivering exceptional guest experiences, we encourage you to apply.

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