Director of Client Experience

3 weeks ago


Glen Mills, Pennsylvania, United States Hand & Stone - FGG Spas Full time
Company Overview
We are Hand & Stone Massage and Facial Spa, a growth-focused franchisee with over 58 locations across 8 states. Our company is committed to providing our valued members and guests with a world-class experience. As an Assistant General Manager, you will be a critical link in creating this exceptional client experience.

Compensation Package
Our competitive compensation package includes a base hourly rate ranging from $16-$18, tailored to reflect your experience and skills. You'll also have the opportunity to earn monthly performance bonuses, with the average bonus ranging from $300 to $400 per month, based on individual and team achievements. Additionally, you can benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance.

About FGG Spa, LLC
FGG Spa, LLC is a family-owned operation that values its people above all else. We offer benefits that other companies may not be able to provide, such as a generous employer contribution to medical, dental, vision, life, and supplemental insurance. Our team-oriented environment provides opportunities for professional growth and development.

Job Description
As an Assistant General Manager, you will maintain personal sales performance, meeting or exceeding expectations. You will oversee and manage daily operations of the front desk, assist the General Manager in managing sales performance by driving key metrics, and participate in recruiting, hiring, onboarding, and training processes. Your responsibilities will include training, monitoring, and coaching performance, membership education and sales, passionately promoting products and services, and administrative duties in conjunction with the General Manager.

Required Skills and Qualifications
We seek a passionate and driven individual with excellent verbal and written communication skills. A fast learner with a positive attitude and comfort in a fast-paced, high-volume environment is essential. Computer proficiency and knowledge of retail/appointment booking computer systems are plus factors. A strong team player with exceptional organizational skills, attention to detail, and multitasking abilities is necessary. Critical thinking skills, including customer conflict resolution, are also required.

Benefits
We offer a comprehensive benefits package, including medical, dental, vision, life, and supplemental insurance, a 401K plan with a 5% company match, paid time off, competitive compensation structure, professional and safe working environment, employee retail and service discounts, and opportunities for professional growth. With our commitment to our employees' well-being, we strive to create a work environment that fosters success and satisfaction.

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