Operations Manager

3 days ago


Glen Mills, Pennsylvania, United States Hand & Stone - FGG Spas Full time
About the Role
Are you a results-driven leader with a passion for delivering exceptional client experiences? Do you thrive in a fast-paced, dynamic environment? As an Assistant General Manager at Hand & Stone Massage and Facial Spa, you will play a critical role in driving business growth, developing teams, and fostering a culture of excellence. If you're motivated by challenges and committed to achieving results, we want to hear from you

Responsibilities
The successful candidate will be responsible for maintaining personal sales performance, meeting or exceeding expectations. This includes overseeing and managing daily operations of the front desk, assisting the General Manager in managing sales performance by driving key metrics, participating in recruiting, hiring, onboarding, and training processes, and contributing to the development of a high-performing team. Additionally, the ideal candidate will possess excellent communication and interpersonal skills, be adaptable in a rapidly changing environment, and demonstrate a passion for delivering exceptional client experiences.

What We Offer
We offer a highly competitive compensation package, including a base hourly rate ranging from $16-$18, monthly performance bonuses, and an uncapped commission structure. Our comprehensive benefits package includes medical, dental, vision, life, and supplemental insurance, a 401K plan with a 5% company match, paid time off, and opportunities for professional growth and development. As a member of our team, you will have access to ongoing training and development programs, designed to enhance your skills and advance your career. Join us and become part of a dynamic team that is dedicated to delivering exceptional client experiences and driving business success.

Requirements
To be considered for this exciting opportunity, you must possess a proven track record of leadership and sales success. Strong communication and interpersonal skills, combined with a passion for delivering exceptional client experiences, are essential. The ideal candidate will be adaptable, flexible, and able to work effectively in a fast-paced, dynamic environment. Additionally, they will have excellent problem-solving skills, be comfortable with technology, and possess a strong understanding of retail/appointment booking computer systems.

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