Retail Operations Leader
2 weeks ago
Join a dynamic team that prioritizes its people and values excellence in retail management.
As the largest off-price retailer in the nation, we operate over 2,000 locations and have a proven history of success and expansion.
Our mission is to provide customers with a continuous selection of high-quality brands and fashionable merchandise at remarkable savings, all while creating an enjoyable shopping experience.
What You Will Experience:
- Success: Be part of a winning team that strives for excellence and embraces growth.
- Career Advancement: We cultivate top talent because our growth is directly linked to the development of our people.
- Collaboration: Work together to tackle challenges and find effective solutions.
- Diversity, Equity & Inclusion: We celebrate the diverse backgrounds and ideas of our team and customers, believing that our differences strengthen us.
PRIMARY RESPONSIBILITIES:
Oversee all facets of store operations, ensuring compliance with company standards and best practices.
Lead the store team to achieve desired sales and profitability while fostering a welcoming shopping environment.
Recruit, train, and develop staff to enhance their skills and performance.
Manage stockroom, front end, and sales floor operations to ensure timely merchandise availability and efficient expense management.
KEY FUNCTIONS:
Operational Excellence:
- Implement company best practices to maximize productivity.
- Analyze store performance reports to manage expenses effectively.
- Ensure appropriate staffing levels to meet business needs.
Team Development:
- Recruit and mentor Assistant Managers and Associates.
- Utilize retention strategies to minimize turnover.
- Address performance issues with coaching and appropriate actions.
Financial Oversight:
- Maintain budget compliance for all expenditures.
- Control payroll hours in alignment with business trends.
Safety and Security:
- Adhere to safety policies to protect associates and customers.
- Ensure all staff are trained in emergency procedures.
Customer Engagement:
- Provide respectful and professional service to all customers and associates.
- Supervise and coach retail associates to deliver exceptional service.
Store Presentation:
- Model and enforce a professional appearance in line with company standards.
- Maintain a clean and organized shopping environment.
Merchandise Management:
- Ensure compliance with merchandising guidelines and timely processing of stock.
- Lead loss prevention initiatives to achieve store goals.
QUALIFICATIONS:
- Minimum of five years of management experience in a retail setting.
- Strong customer service orientation.
- Proven ability to lead and motivate a diverse team.
- Effective organizational and prioritization skills.
- Fluency in English required.
PHYSICAL REQUIREMENTS:
- Ability to operate store equipment and perform physical tasks as needed.
- Ability to stand, walk, and move throughout the store for extended periods.
SUPERVISORY RESPONSIBILITIES:
Direct oversight of Assistant Managers, Area Supervisors, and retail associates.
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