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Team Leader

4 months ago

Hilo, Hawaii, United States realjobshawaii Full time

Status: Exempt Reports To: Director of Operations

The Team Leader is an excellent social service provider with considerable experience managing people and complex situations amongst vulnerable populations. Overseeing a team of two to five, the Team Leader ensures fidelity to practice of each intervention in accordance with evidence-based and evidence-informed practices.

The Team leader is the gateway to acceptance into the program, prioritizing those potential service participants with the highest acuity first, and allocating the service participant to a designated Housing Navigator or Case Manager. In the course of performing duties, the Team Leader must have impeccable brokering, advocacy and communication skills when working with other community organizations and government departments.

The Team Leader must also ensure all team members are informed of and following agency policies and procedures, and oversee and monitor service outcomes and data quality.

Using a multi-disciplinary skill set, the Team Leader must be able to exercise the following skills:

  • Coordinating housing planning and maintaining ongoing continual support to staff;
  • Develop plans to improve the health, wellness of participant's wellbeing;
  • Monitor, coach, evaluate and ensure fidelity of services to program standards;
  • Work in collaboration with multidisciplinary team members including external partners;
  • Assess and approve entry of service users into the program by prioritizing assessments and needs;
  • Provide training, support, supervision and coaching to assigned staff;
  • Provide direction, advocacy and support to all reports, for all program participants;
  • Chair a weekly case conference of the entire caseload within the purview of her/his staff;
  • Ensure that services are provided in a safe, respectful, and effective manner;
  • Ensure that services are documented and reported in accordance with agency and regulatory standards, as well as applicable grant requirements;
  • Promote awareness of all relevant legislation and agency policies to staff;
  • Communicate effectively with local community and external agencies, while successfully fostering relationships which enable needed resources to be accessed;
  • Attend assigned community and other stakeholder meetings and advocate for client and program needs;
  • Research and refer participants to community resources, such as food stamps, child care, and health care;
  • Coordinate provision of services with other programs within the community;
  • Create and implement tools to evaluate programs' effectiveness, modifying areas as needed;
  • Conduct supervisions and performance evaluations in a timely manner;
  • Monitor program outcomes, including electronic and hard-file records, ensuring that data is entered accurately, in a timely manner, and in accordance with legislative and funder requirements;
  • Liaise with the HMIS Data Specialist regarding program data completion and accuracy;
  • Complete reports and other program administrative duties in a timely manner;
  • Provide internal and external presentations on the program, its intentions and its results;
  • Resolve complex community issues involving the program, its participants or program staff;
  • Model and teach effective Housing First Case Management techniques and strategies, and provide corrective measures to the practice of others;
  • Knowledge and practice-understanding of mental health issues, trauma-informed care, mental health and addiction assessments, client-centered treatment.
  • Excellent communication skills in all mediums;
  • Respond to crisis situations in a calm and professional manner, ensuring the safety of clients and staff. Provide crisis debriefing after incidents, as appropriate;
  • Achieve knowledge of the contracts and grants working under;
  • Actively participate in staff meetings and trainings;
  • Critically analyze program and staff performance and make program improvements incrementally, while remaining true to the philosophy and practices of Housing First;
  • De-briefing with reports on client issues, including risky situations and critical and near miss events;
  • Other duties as assigned.

The Team Leader must be able to fulfill duties in accordance with the service orientation of a Housing First approach, including:

  • Housing as the first essential step, without any requirements for sobriety, participation in treatment, medication protocol, compliance, or demonstrated "housing readiness";
  • Recovery orientation related to mental wellness and cognitive functioning;
  • Reducing harm to the individual and broader community, especially as it relates to mental wellness, use of substances and involvement in higher risk behavior like sex work;
  • Remaining non-judgmental in behaviors, practices, beliefs and actions of service participants;
  • Promoting and empowering meaningful choices and service access options, as well as allowing the service participant to influence the type, duration, frequency and intensity of supports;
  • Absence of coercion, tricks or contracting;
  • Supporting greater independence over time;
  • Professional relationship without dependency that supports "doing with" instead of "doing for";
  • Expressing empathy and positivity;
  • Remaining future oriented, not anchored to past events, with a strong sense of promoting hope and possibility in a realistic manner;
  • Transparency and disclosure of information with the service participant using full informed consent;
  • Balancing the needs of the client, community and landlord in each situation;
  • The right to refuse or revoke services and/or seek restitution or grieve instances where they feel services are inappropriate or inadequate.

The Team Leader must have a considerable knowledge and expertise in the areas of:

  • Legal requirements and risks to perform this type of work, including the relevant legislation that impacts decision-making in particular situations;
  • Rental housing and requirements of tenants and landlords by law;
  • Homelessness, especially chronic homelessness;
  • Dependency on substances, as well as addictions;
  • Aboriginal culture and legacy impacts of residential schools, colonization, cultural compromises and impacts on cultural identity;
  • Economic poverty;
  • Income support services;
  • Child welfare;
  • Health care, mental health care, and addiction services;
  • Harm reduction;
  • Trauma and abuse;
  • Domestic and intimate partner violence (victim and perpetrators);
  • Life changes and ageing;
  • Fetal alcohol spectrum disorders;
  • Brain injuries;
  • Privacy and confidentiality;
  • Self-care;
  • Corrections and criminal justice;
  • Policies and procedures of Hope Services Hawaii.

In the course of performing the duties of the Team Leader it is not uncommon to see, engage or be confronted with first hand – or have staff encounter first hand – the following: violence and threats of violence; profane, racist and/or sexist language; bodily fluids; conflict; interactions with First Responders; alcohol and other street drugs; cigarette smoke; death of service participants or her/his associates; nudity of service participants or her/his associates; friends/family dynamics with service participants; people involved with sex work; people involved in the drug trade; persons used against their consent, will or knowledge; people in conflict with the law; and/or other situations that may be unsettling. Measures are taken to train staff to appropriately deal with these situations, but those in the position should reasonably expect these types of things to occur and the Team Leader must provide appropriate direction and support to these situations.

Minimum Qualifications:

  • Bachelor's Degree in Social Work, Counseling, Psychology or other Behavioral Health Sciences required. Master's degree preferred.
  • Three or more years of experience serving vulnerable and challenged individuals with one year of management experience.
  • Current driver's license and traffic abstract.
  • Personal vehicle with current safety check, registration and minimum no-fault insurance coverage.
  • Availability to work occasional evening and weekend shifts

Candidates must display and/or demonstrate physical ability to:

  • Climb and/or walk up and down stairs and/or walkways, as well as traverse roadways, park-land, beaches and other natural topography
  • Sit for periods of up to 30 minutes at a time.
  • Walk and/or standing for up to 30 minutes at a time.
  • Lift, carry, pull and/or push items up to 30 pounds at a time and for short distances. Such motions may include reasonable bending, stooping, reaching and twisting.

Salary range: $54,080.00/yr - $69,080.00/yr