Customer Experience Administrative Assistant

1 week ago


Doral, Florida, United States BCA Financial Services, Inc. Full time
Customer Experience Administrative Assistant

LIFE IS SHORT. DO WORK THAT MAKES A DIFFERENCE

BCA Financial Services, Inc. is seeking a full-time Customer Experience Administrative Assistant for our Customer Experience department. This is a great career opportunity for a detail-oriented person with exceptional oral and written communication skills.

A working knowledge of patient co-pays, deductibles, financial assistance and/or charity care, hospital billing, and medical insurance would be a plus for this position.

Key Responsibilities:
  • Telephone reception
  • Receive deliveries and visitors, manage visitor access, and maintain logs
  • Voice mail and e-mail retrieval and subsequent transcription to logs and accounts
  • Mail management to include preparation of outbound physical mail pieces and processing and distribution of inbound physical mail pieces, including facsimiles
  • Postage management, maintaining an adequate supply of physical and electronic postage and maintaining records of purchase and use
  • Image electronic and paper media to BCA's proprietary imaging system referred to as B-Cat
  • Retrieval of information and transcription to accounts to assist in downstream processes
  • Maintain established productivity and performance standards on a consistent basis
  • Pursue training and development opportunities; strive to continuously build knowledge and skills, share expertise with others
  • Communicate trends and concerns
  • Assist in special projects and perform other duties at the discretion of leadership
  • Use discretion in handling confidential matters
Requirements:
  • High school diploma or equivalent
  • Required to work from our office located at 18001 Old Cutler Road, Miami, FL 33157
  • Previous experience working in an administrative support role
  • Customer service mindset
  • Strong interpersonal and communication skills
  • Demonstrated flexibility to adapt to shifting demands and competing priorities
  • Exceptional reading, writing and oral communication skills
Benefits:
  • Monday through Friday work schedule
  • Business casual work environment
  • Medical, GAP, Dental, Vision, and Life Insurance
  • 401k - with a company match
  • Paid Time Off and Paid Holidays
  • FREE Parking
  • BCA Financial Services, Inc. is an Equal Opportunity Employer


  • Doral, Florida, United States The Learning Experience #395 Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating cash terminals, and processing customer payments.Key ResponsibilitiesOperate cash terminals and verify...


  • Doral, Florida, United States The Learning Experience #395 Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating cash terminals, and processing customer payments.Key ResponsibilitiesOperate cash terminals and verify...


  • Doral, Florida, United States Helmbankusa Full time

    Job SummaryThis role is responsible for delivering exceptional customer experiences and ensuring the smooth operation of our branch. As a key member of our team, you will be the first point of contact for customers, providing personalized support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer...


  • Doral, Florida, United States Universal Engineering Sciences Full time

    Job Title: Administrative Assistant SupervisorAt Universal Engineering Sciences, we are seeking an experienced Administrative Assistant Supervisor to join our Building Inspection Department. As a key member of our team, you will be responsible for supervising administrative staff, ensuring the efficient management of office operations, and providing...


  • Doral, Florida, United States Meet My Assistant Full time

    Job Title: Client Services RepresentativeJob Summary:Meet My Assistant is seeking a highly organized and detail-oriented Client Services Representative to support our Financial Services team. As a key member of our team, you will play a crucial role in preparing presentations and materials for business development meetings, attending meetings, and managing...


  • Doral, Florida, United States Lennar Homes Full time

    About the RoleWe are seeking a highly skilled Customer Experience Advocate to join our Corporate Customer Care Team. As a key member of our team, you will play a critical role in driving customer satisfaction and referrals through the development and use of metrics and data visualizations.Key ResponsibilitiesAssist in the development and design of process...


  • Doral, Florida, United States Lennar Homes Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Advocate to join our Corporate Customer Care Team. As a key member of our team, you will play a critical role in driving customer satisfaction and referrals through the development and use of metrics and data visualizations.Key ResponsibilitiesAssist in the development and design...


  • Doral, Florida, United States Paradigm Senior Services Full time

    About the RoleWe are seeking a highly skilled Customer Strategy Manager to join our team at Paradigm Senior Services. As a key member of our customer-facing team, you will be responsible for building strong relationships with our enterprise customers, understanding their objectives, and ensuring their continued success with our services.Key...


  • Doral, Florida, United States StandDesk Full time

    Customer Experience RepresentativeAt StandDesk, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Experience Representative, you'll play a critical role in achieving this goal.Key Responsibilities:Provide timely and effective support to clients via email and phone, ensuring their issues are...


  • Doral, Florida, United States Lennar Full time

    About the RoleWe are seeking a highly skilled Customer Experience Advocate to join our Corporate Customer Care Team. As a key member of our team, you will be responsible for strategic planning and operational support for 40 divisions across the country.Key ResponsibilitiesDevelop and implement metrics and data visualizations to measure performance and...


  • Doral, Florida, United States RAMP Full time

    About RampRamp is the ultimate platform for modern finance teams, combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more. Our mission is to help build healthier businesses, and it's working: over 25,000 businesses on Ramp save an average 5% and close their books 8x faster.Role OverviewWe're...


  • Doral, Florida, United States Cora Dance Full time

    Administrative Assistant ManagerWe are seeking a highly organized and self-motivated individual to join our team as an Administrative Assistant at Cora Dance.Responsibilities:Maintain positive relations with parents and studentsAdd parent contact information to mailing lists for all inquiriesCheck in students and confirm their accounts are up to dateAnswer...


  • Doral, Florida, United States Whetstone Management LLC Full time

    Job OpportunityWe are seeking a highly skilled Administrative Assistant to join our team at Whetstone Management LLC. As an Administrative Assistant, you will play a vital role in supporting our operational departments and ensuring excellent customer service for our clients.Key ResponsibilitiesMeet or exceed performance metrics as set by the executive...


  • Doral, Florida, United States HirefinderRPO Full time

    Job Title: Administrative AssistantWe are seeking a highly motivated and organized Administrative Assistant to join our team at HireFinder. As a key member of our insurance sales team, you will play a crucial role in supporting our clients and ensuring the smooth operation of our agency.Key Responsibilities:Provide exceptional customer service to clients,...


  • Doral, Florida, United States The Watches of Switzerland Group Full time

    Job Title: Administrative AssistantAt The Watches of Switzerland Group, we are seeking a highly skilled and organized Administrative Assistant to join our team. As an Administrative Assistant, you will play a vital role in supporting our sales team and ensuring the smooth operation of our retail store.Key Responsibilities:Assist clients with their purchase,...


  • Doral, Florida, United States The Falcon Group Full time

    {"Job Title": "Office Manager/Project Administrator", "Company": "The Falcon Group", "Location": "Miami, Florida", "Job Type": "Full-time", "About Us": "The Falcon Group is a leading engineering and architectural firm with a mission to deliver exceptional customer service to our diverse client base. With multiple offices across the East Coast, we are rapidly...


  • Doral, Florida, United States ROSSEL CONSTRUCTION GROUP, INC. Full time

    Job Title: Administrative AssistantRossel Construction Group, Inc. is a construction company based in Miami, Florida, United States. We specialize in various construction projects and are committed to delivering high-quality results to our clients.Job Summary:This is a full-time on-site role for an Administrative Assistant at Rossel Construction Group, Inc....


  • Doral, Florida, United States Accounting Now Full time

    Accounting Now is seeking an experienced Administrative Assistant to join our team in the Doral/Hialeah/Medley areas. As an Administrative Assistant, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office. Key Responsibilities: Administrative Duties General office duties, including answering...


  • Doral, Florida, United States CDR Companies Full time

    **Job Summary**CDR Health Care Inc., a national engineering, health/medical and emergency management firm, is seeking individuals who are interested in working as a Registration/Data Entry/Traffic Control Support position within the state of Florida in the Miami Dade area.This position is responsible for providing general administrative support, clerical and...


  • Doral, Florida, United States adidas Full time

    About the RoleWe are seeking a talented Retail Store Associate to join our team at adidas. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and creating an engaging shopping experience for our customers.Key ResponsibilitiesProvide outstanding customer service and support to customers in a fast-paced...