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Technical Desktop Support Specialist

1 month ago

Tate, United States Syntricate Technologies Full time

Job Description:

  • Provide technical support for desktops, laptops, and mobile devices.
  • Install, configure, and maintain Windows and Mac operating systems.
  • Assist with password resets, account unlocks, and software installations.
  • Troubleshoot hardware and software issues, escalating complex problems to senior team members as needed.
  • Document issues and solutions in the ticketing system.
  • Collaborate with other IT teams for system upgrades and project implementations.
  • Ensure compliance with company policies and procedures.
  • Support network connectivity issues, including VPN and wireless connectivity.

Requirements:

  • 8+ years of experience in a desktop support role (L1 and/or L2).
  • Strong knowledge of Windows and Mac operating systems.
  • Experience with Microsoft Office Suite and other common business applications.
  • Familiarity with Active Directory, remote desktop tools, and VPN solutions.
  • Basic understanding of networking principles (TCP/IP, DNS, DHCP).
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with ticketing systems and IT service management (ITSM) tools.